What are the responsibilities and job description for the Concierge Associate position at Powder Mountain Resort?
Description
Powder Mountain is a year-round resort and real estate development project nestled throughout 10,000 acres in the Wasatch Mountains of Northern Utah. Recently acquired by Reed Hastings, Co-Founder of Netflix, Powder is committed to staying uncrowded and independent—and we’re revolutionizing the ski industry along the way. Join our mission to spark wonder by creating a unique place that fuses mountain recreation, art, and meaningful connection.
We’re looking for Big-Hearted Champions Who Pick Up the Trash. If you’re a passionate, caring team player who strives for excellence—and always tries to do the right thing, even when no one is watching—you’ll fit right in at Powder.
We Are:
Big Hearted - Passion, Caring & Warm, Joyful, Generous
Champions - Team - Not Family, Intolerant of Mediocrity, Tenacious, Seeks Feedback
Who Picks Up the Trash - Does What is Best for Powder and Our Guests, Resourceful, Selfless
Our Commitment to Equality:
Together we are one team, not an "us vs. them" mentality. We are focused on being a progressive employer with pay equity, inclusion, while building diverse teams.
Appearance Guidelines:
Well-groomed facial hair, tasteful visible tattoos, and minimal facial piercings are acceptable.
Perks of Joining Our Big-Hearted Champions:
- Seasonal Ski & Summer Passes for self, self & dependents
- UTA Ski Bus Pass and Employee Shuttle Service
- Powder Mountain Retail/Rental Discount and On-Mountain F&B Discounts
- Powder Mountain Snowsports School Discounted Lesson
- Access to Expertvoice.com, Outdoorly.com and partner discounts.
- Powder Mountain on-snow uniform for specific roles.
- Free On-site Gourmet Employee Lunches
- Flexible and Hybrid Workplace Environment
- New Modern Office with Indoor/Outdoor Meeting Spaces
Requirements
Role: Concierge Associate
Status: Full-Time, Seasonal, Hourly
Reporting To: Concierge Manager
Powder Haven, Powder Mountain’s exclusive private community is seeking a Concierge Associate to join our team of dedicated guest oriented Big-Hearted Champions. This role is critical to delivery our elevated guest experience. Professional communication and collaboration with Real Estate, Powder Stays and Membership teams is required.
Job Duties
- Act as an Ambassador of Powder Haven, specific to Powder Stays and Membership Department.
- Exude a “5-star” customer service mind set and crafted professionalism at all times.
- Address Neighbors and Guests concerns in a timely manner with the guidance of upper management.
- Arrange/perform for deliveries with FedEx, UPS and USPS.
- Daily parcel gathering at Eden Post Office, and deliverance to Skylodge Mail Hut.
- Perform daily tasks as requested by guests, i.e., grocery shop and delivery, specific guest requests, special deliveries.
- Dedication to quick response time and detailed execution of request and follow up.
- Possess strong problem solving, ability multi-task, work with little guidance at time, and demonstrate leadership.
- Other duties as assigned.
Job Requirements and Qualifications
- Bachelor’s degree or associate’ Degree – preferred
- High school diploma or GED - required.
- 21 years of age
- Have clean driving record.
- Must be able to pass a Background Check
- Able to work - weekdays/weekends, holidays, and nights.
- Basic computer proficiency with excellent communication - written and in person.
- Maintain a professional and polished appearance.
- Desire to work at both Powder Mountain and Powder Haven resorts in inclement weather and at peak season.
Salary : $20 - $23
