Software Quality Assurance Associate

What We Do

At Power, our technology team builds a custom suite of products that run our entire business. We create and deploy complete solutions for marketing, sales, operations, finance and more. We even have a custom communications platform that connects everyone in the company. We use cutting edge technologies like augmented reality, computer vision, machine learning, speech recognition and processing, geospatial data and a variety of mobile platforms.
We enjoy all the benefits of a startup to move fast, ship rapidly and iterate quickly, but within an established organization that is well-funded and profitable. We get to dip our toes in many different, fascinating areas and solve unique, challenging problems that could on their own be standalone apps or companies. We’re a tech powerhouse hidden inside a remodeling company.

We value diversity of all types at Power and our team is made up of a kind, thoughtful group of people with a wide range of backgrounds. We actively try to find people with different perspectives and experiences to the ones we already have.
Power has been awarded Computerworld’s Best Places to Work in IT, Fortune Magazine’s #1 Workplace for Millennials, one of Glassdoor’s Best Places to Work, one of Inc. 5000’s Fastest Growing Private Companies, and Philadelphia Magazine Coolest Companies.

POSITION SUMMARY:

• The Software Quality Assurance Associate supports our product teams with thorough testing and documentation of new features within PHRG’s internal application, Nitro. They ensure quality through careful review of our application’s workflow, permissions, data, error tracking systems, and logs.
• This role is embedded within a team (or teams) focused on a specific product area in Nitro, working closely with product managers and developers to deliver value in weekly sprints. The Software Quality Assurance Associate partners with support teams to understand and quickly resolve production issues, maintaining a commitment to overall product quality.
• While this role focuses on manual testing, we are eager to introduce automated testing to our quality approach. We’re looking for someone who is enthusiastic about learning automated testing techniques and excited to grow their skills in this area over time.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Independently develops and executes manual test cases based on planned project schedules
• Review requirements and specifications and provides input during requirements and specification walkthroughs and maintains functional test suites
• Records and tracks defects uncovered during the execution of tests cases. Drives defect towards resolution; proposes and designs retest cases, scripts and data. Contributes to the defect management: defect status and root cause in daily standup meeting.
• Document feature functions and integrations
• Manually tests changes to Nitro, ensuring they meet business requirements and user needs.
• Verifies production changes, occasionally after hours, to confirm accuracy and stability, ensuring no new issues are introduced.
• Builds a thorough understanding of Nitro’s workflow, data, permissions, and logging processes.
• Promotes quality by reviewing and updating test instructions, ensuring all functions are thoroughly tested and approved prior to merging changes.
• Participates actively in all team meetings.
• Applies insights to reduce end-user reliance on the support team by enhancing the application’s usability and stability.
• Participate actively in all team meetings, providing insights to improve product quality.

CORE COMPETENCIES:

• Strong prioritization and task management skills for meeting project deadlines.
• Highly organized and detail-oriented with strong critical thinking skills.
• Self-motivated, collaborative team player who thrives with minimal supervision.
• Effective communicator with excellent written, verbal, and quantitative skills.
• Open to learning new testing approaches, including automated testing, and excited to expand their skill set in quality assurance.
• Strong analytical, problem solving and planning ability. Detailed oriented. Observational.
• Enthusiastic about learning automated testing techniques to expand QA skills over time.
• Good work ethic and general business acumen. Working knowledge of testing concepts, verification and validation techniques, defect management, quantitative methods, risk management and measurement programs.
• Working knowledge of defect tracking, quality principles and testing tools.
• Knowledge of developing and executing SQL queries (Preferred)
• Hands on experience with Test automation using any tool/framework (Preferred)

EDUCATION AND EXPERIENCE:

• Experience in other support center settings is preferred
• Associate’s degree in Information Technology, Computer Science or related field a plus

SALARY AND BENEFITS:

• Full medical, dental, life and disability insurance plans that can be tailored to your specific needs and the needs of your family
• Ample paid vacation and holiday
• A competitive 401(k) retirement savings program matched by Power
• Subsidized child care and fertility benefits
• Paid parental leave
• All the tech you need - We'll pay for whatever hardware and software you need to work and make sure you're regularly upgraded to the latest versions
• Personal development - Personal development courses, books, & conferences.
• Paid parental leave - When the time comes to welcome a new member of the family, we offer paid parental leave.
• Nitro Create: Powers own tech conference (2 times per year).

Power Home Remodeling Group is an equal opportunity employer, and we are committed to hiring a diverse and talented workforce. If you have a disability or special need that requires accommodation, please submit the accommodation request to recruiting@powerhrg.com