Business Process Expert Service - NASA

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

The Role

Mission:

Ready to make an impact? Love to take on any operational challenge and get a kick out of optimizing processes and connecting with people? Then join the Power Technique Service Division, where you work closely with customers, get loads of exciting possibilities, and have your initiatives realized.

As Business Process Expert Service NASA it's your responsibility to develop service processes, increase adoption and share best practices in the NASA region.

You will report to the Process Operations Manager.

Roles and Responsibility:

This role includes but is not limited to the following activities:

• Define and analyze service processes in collaboration with service experts, local management and the divisional management.
• Bring expertise and best practices to the customer centers to ensure service processes are set up to run optimally
• Build/maintain a community to keep all key users informed on updates and changes (in collaboration with other business process experts)
• Capture local business requirements and translate them into global process specifications. Do not limit yourself to the act! system but look at the E2E processes and work closely together with business process experts within other steams, BA's and systems.
• Take up responsibility for a limited number of customer centers as Single Point of Contact to the local management team and divisional management team to report on overall status.
  • Perform on site service process and efficiency assessments at customer centers and cooperate to improve adoption
  • Make sure the operational development meeting actions are executed within the CC's
  • Implement new functionalities within the customer center.
  • Boast customer centers to reach their operations KPI's, identify the gaps and support customer centers where needed.
• Be the global expert and project lead in certain functional areas.
• Align with product owner act! and Business Process Managers on requirements and priorities.
• Help and trouble shoot user's question by doing thorough analysis

What you can expect from us?

A friendly, family-like atmosphere

A culture known for respectful interaction, ethical behavior and integrity

Plenty of opportunities to grow and develop

New challenges and new things to learn every day

Potential to see your ideas realized and to make an impact

What we expect of you?

Experience:

• You enjoy working in a global environment
• You have a profound knowledge of functional/technical analysis of systems
• We rely on your expertise in writing clear specifications
• You're a true project manager and get a kick out of process improvement
• Clearly mapping processes is what you do best

Education:

• Preferably, you have a university degree in applied or commercial Engineering, business administration or information technology (IT). Or you've gained experience in a similar environment.

Personality Requirements:

• You are customer focused, flexible, enthusiastic and a professional team player
• You combine good communication skills, with an analytical out-of-the-box mindset
• You have a problem-solving mindset and a pragmatic approach to new challenges
• You are result oriented with a self-motivating personality.
• You have a keen interest in the culture and the way of doing business in different countries and a multicultural environment
• You are willing to travel on a regular basis.

Supervisory Role:

• None

Travel:

• None

Skills:

• The candidate shall have excellent command of English and other languages are an asset.
• Knowledge of Microsoft Office tools.
• Knowledge of SAP (experience in act!) is an advantage
• Knowledge of Power BI, SQL is an advantage

City
Rock Hill

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