What are the responsibilities and job description for the Account Manager position at POWERHOUSE?
Job Description
Job Description
Description :
Supercharge your career here at Powerhouse!
We are looking for an ACCOUNT MANAGER to join our team!
Come work for an industry leader with consistent growth, explore multiple business lines, and experience an individualized development plan to help ensure you hit your professional potential.
What’s in it for YOU :
Medical, dental, vision, Short-Term Disability, Long-Term Disability, Life Insurance and additional voluntary plans.
401(k) Retirement Plan with company match.
PTO, 11 Company Holidays and Paid Parental Leave
Wellness activities and an onsite gym
Ongoing professional development and continuing professional education.
What YOU will do :
The Account Manager II is responsible for leading a team, fostering development and positive client relationships while taking ownership of work order and account level finances. The Account Manager II will display strong organizational, prioritization, and leadership skills. You will lead and coach a team to accomplish optimal performance in a fast paced high volume environment
Team Management and Performance
Manage and lead a team of direct reports.
Determining training needs and schedules
Career pathing and developmental plans
Review team performance against Service level agreements with improving scores, analyzing trends.
Assist team in prioritization of day through pulling daily work order reporting and identify any high priority tasks.
Work order management
Ensure work orders are completed each month and accurate
Analyze volume trends
Ensure compliance with SLA requirements
Monitor and assist on escalated and or high visibility projects
Reviewing Key performance indictors and implementing SOPs.
Financials and Reporting
Responsibility of work order level finances
Ensure adherence to billing terms and maximize profitability
Manage client relationships equally and effectively
Develop positive client relationships
Assist and / or guide through client escalations or high-profile projects.
Ability to create meeting decks and perform client calls at a scheduled cadence.
Ensure all client inquiries are addressed
Support department initiatives
Collaborate on business development needs
Foster cross-departmental relationships through cooperation.
Ability to prioritize and complete tasks by deadlines with conflicting due dates
Assist in work order and vendor partner negotiations
Assist in monitoring and / or executing after-hours tasks on evenings, weekends, and holidays when needed
Travel as required.
Perform additional tasks as assigned.
What YOU bring :
Minimum of 3 years of experience in account management
Previous experience in Facilities Maintenance / Construction a plus.
Previous experience in construction management preferred.
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