Demo

Product Support Specialist

PowerSecure International
Durham, NC Full Time
POSTED ON 2/8/2025
AVAILABLE BEFORE 5/7/2025

Provide engineering technical support on PowerSecure MicroGrid equipment including switchgear and generators. Dedicated to being customer focused by meeting the required expectations, maintaining high decision quality by using work experience, systematic analysis, and engineering support to make valuable and safe decisions, while excelling at problem solving by using logic and time proven methods to effectively resolve any problem.

Minimum Qualifications

  • Bachelor's Degree in electrical engineering, or equivalent work experience in the Switchgear and / or Power Generation Industry.
  • 10 years of commercial / industrial experience working on Generators, ATS / switchgear, and Paralleling Control systems.
  • Experience in reading and understanding Electrical and Mechanical Schematics and Engineer of Record Drawings.
  • Experience in areas : Programming Logic Controllers (PLC), Generator controllers, Protective relay's, Alternators and Generators.
  • Commissioning and field experience are recommended.
  • Excellent verbal and written communication skills.
  • Valid Driver's License

Knowledge, Skills and Abilities

  • Ability to understand and develop and / or make edits to Switchgear and / or PowerGen controllers and devices.
  • Ability to understand operational theory of Switchgear and / or PowerGen Products.
  • Ability to troubleshooting Switchgear and / or PowerGen equipment and systems.
  • Ability to understand and follow project scopes.
  • Working knowledge of PowerSecure Microgrid Solution Products.
  • Strong written and verbal English skills
  • Proficiency with Microsoft Office tools, Outlook email / calendars
  • Proficient understanding of AC / DC Electrical Theory.
  • Possess good analytical and problem-solving skills along with failure analysis and corrective action implementations.
  • Possess excellent time management skills. Must be able to take initiative to meet deadlines and the ability to prioritize workload with minimal supervision.
  • NFPA 70 ARC Flash Certified preferred
  • Communicate clearly and professionally with varying levels of coworkers / customers via phone / email and in person.
  • Essential Functions

  • Liaison to engineering groups in the factory to issues in the field that arise during the start-up, commissioning, and field troubleshooting on a site.
  • Aid on complex start-ups. Field troubleshooting, technical support via phone assistance and occasionally onsite.
  • Provide control of onsite engineering changes to drawings and settings files.
  • Effectively communicate open action items to proper initiatives for action planning and task assigning.
  • Assist in the development and execution of field retrofit projects.
  • Assist in the development and execution of engineering change notices.
  • Assist in the development of product technical troubleshooting guidelines and procedures.
  • Escalate issues to leadership that threaten the quality or schedule of projects in a timely manner to assure customer satisfaction while not taking on exorbitant costs.
  • Additional Skills

  • Ability to commissioning complex projects that are PLC based design controlling entire distribution system in a large building such as Hospital, Data Center, or Multi Gen / Utility applications. All system operational modes in use including multiple ATS monitoring, and load shed schemes
  • Ability to troubleshoot and provide technical assistance on PowerGen Products such as Volvo or PSI
  • Ability to troubleshoot and provide technical assistance on Switchgear Products such as Square D, Eaton, ABB, and Siemens circuit breakers, and Low-voltage and Medium Voltage switchgear.
  • Ability to troubleshoot and provide technical assistance on programming devices such as Woodward controllers, DIEF Controllers, SEL Protective Relays, Beckwith Protective Relays, and Siemens / GE PLC's. /
  • Physical Demands

  • Travel will occasionally be required. Up to 45%.
  • Occasional exposure to and requirement to work on around industrial equipment including switchgear / switchboards, Diesel and Gas generators, outdoors, around metal welding, forming, cutting and other industrial processes.
  • Work both in an outdoor and indoor office settings. Able to withstand outdoor temperatures with reasonable accommodations. Able to work at a desk in an office setting for 8 hours a day.
  • Manual dexterity to operate digital equipment, including computers and PLC's, protective relays, controllers and other such equipment with small fine buttons and operators.
  • Occasional after hours and weekend support is needed.
  • Work Environment

    Normal work environment will be in a remote office. If travel is necessary then work environment will include exposure to weather, extreme heat or cold, noise intensity level, atmospheric conditions, exposure to electrical shock, exposure to toxic or caustic chemicals, wet and / or humid, vibration, proximity to moving mechanical parts, working high exposed places.

    Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Product Support Specialist?

    Sign up to receive alerts about other jobs on the Product Support Specialist career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $77,489 - $103,937
    Income Estimation: 
    $94,832 - $129,336
    Income Estimation: 
    $102,421 - $136,423
    Income Estimation: 
    $73,784 - $86,677
    Income Estimation: 
    $90,372 - $103,622
    Income Estimation: 
    $61,825 - $80,560
    Income Estimation: 
    $90,032 - $105,965
    Income Estimation: 
    $85,996 - $102,718
    Income Estimation: 
    $85,996 - $102,718
    Income Estimation: 
    $111,859 - $131,446
    Income Estimation: 
    $110,457 - $133,106
    Income Estimation: 
    $105,809 - $128,724
    Income Estimation: 
    $122,763 - $145,698
    Income Estimation: 
    $105,809 - $128,724
    Income Estimation: 
    $136,611 - $163,397
    Income Estimation: 
    $135,163 - $163,519
    Income Estimation: 
    $131,953 - $159,624
    Income Estimation: 
    $150,859 - $181,127
    Income Estimation: 
    $131,953 - $159,624
    Income Estimation: 
    $169,825 - $204,021
    Income Estimation: 
    $166,631 - $195,636
    Income Estimation: 
    $162,237 - $199,353
    Income Estimation: 
    $181,083 - $218,117
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at PowerSecure International

    PowerSecure International
    Hired Organization Address Durham, NC Full Time
    Job Description Job Description SummaryPerform all inspections and functional testing on all manufactured generator syst...
    PowerSecure International
    Hired Organization Address Durham, NC Full Time
    Job Summary Provide technical oversight and management of the commissioning and field engineering related activities for...
    PowerSecure International
    Hired Organization Address Durham, NC Full Time
    Business Development & Sales Leader, Data Centers is a senior-level commercial position that involves identifying, champ...
    PowerSecure International
    Hired Organization Address Atlanta, GA Full Time
    Job Summary : PowerSecure is seeking qualified candidates for exciting new projects throughout the US. Core competencies...

    Not the job you're looking for? Here are some other Product Support Specialist jobs in the Durham, NC area that may be a better fit.

    Senior Product Support Specialist

    PowerSecure, Inc., Durham, NC

    Product Support Specialist

    PowerSecure Brand, Durham, NC

    AI Assistant is available now!

    Feel free to start your new journey!