What are the responsibilities and job description for the Product Support Specialist position at Southern Company?
Description
Job Summary:
Provide engineering technical support on PowerSecure MicroGrid equipment including switchgear and generators. Dedicated to being customer focused by meeting the required expectations, maintaining high decision quality by using work experience, systematic analysis, and engineering support to make valuable and safe decisions, while excelling at problem solving by using logic and time proven methods to effectively resolve any problem.
Minimum Qualifications: (Education, Experience, Knowledge, and Skills):
• 6 years of commercial/industrial experience working on Generators, ATS/switchgear, and Paralleling Control systems. Bachelor’s degree in electrical engineering can substitute for 4 years of experience.• Experience in reading and understanding Electrical and Mechanical Schematics and Engineer of Record Drawings.• Experience in areas: Programming Logic Controllers (PLC), Generator controllers, Protective relays, Alternators and Generators.• Commissioning and field experience are recommended.• NFPA 70 ARC Flash Certified preferred• Valid Driver’s License.• Ability to understand and develop and/or make edits to Switchgear and/orPowerGen controllers and devices.• Ability to understand operational theory of Switchgear and/or PowerGen products and proficient understanding of AC/DC Electrical Theory.• Ability to troubleshoot Switchgear and/or PowerGen equipment and systems.• Ability to understand and follow project scopes.• Ability to learn PowerSecure Microgrid Solution Products.• Possess good analytical and problem-solving skills along with failure analysis and corrective action implementations.• Possess excellent time management skills. Must be able to take initiative to meet deadlines and the ability to prioritize workload with minimal supervision.• Possess good communication skills and demonstrate the ability to provide technical direction via phone and email.
Job Duties and Responsibilities:
Duties include but are not limited to:
- Liaison to engineering groups in the factory to issues in the field that arise during the start-up, commissioning, and field troubleshooting on a site.
• Aid on complex start-ups. Field troubleshooting, technical support via phone assistance and occasionally onsite.• Provide control of onsite engineering changes to drawings and settings files.• Effectively communicate open action items to proper initiatives for action planning and task assigning.• Assist in the development and execution of field retrofit projects, engineering change notice, product technical troubleshooting guidelines and procedures.• Escalate issues to leadership that threaten the quality or schedule of projects in a timely manner to assure customer satisfaction while not taking on exorbitant costs.• Ability to commission complex projects that are PLC based design controlling entire distribution system in a large building such as Hospital, Data Center, orMulti Gen/Utility applications. All system operational modes in use including multiple ATS monitoring, and load shed schemes• Ability to troubleshoot and provide technical assistance on:o PowerGen Products such as Volvo or PSIo Switchgear Products such as Square D, Eaton, ABB, and Siemens circuitbreakers, and Low-voltage and Medium Voltage switchgear.o Programming devices such as Woodward controllers, DIEF Controllers, SEL Protective Relays, Beckwith Protective Relays, and Siemens/GE PLC’s./
Physical Demands and Work Environment:
• Travel will occasionally be required. Up to 45%.• Occasional exposure to and requirement to work on around industrial equipment including switchgear/switchboards, Diesel and Gas generators, outdoors, around metal welding, forming, cutting and other industrial processes.• Work both in an outdoor and indoor office settings. Able to withstand outdoor temperatures with reasonable accommodations. Able to work at a desk in an office setting for 8 hours a day.• Manual dexterity to operate digital equipment, including computers and PLC’s, protective relays, controllers and other such equipment with small fine buttons and operators.• Occasional after-hours and weekend support is needed.• Normal work environment will be in a remote office. If travel is necessary then work environment will include exposure to weather, extreme heat or cold, noiseintensity level, atmospheric conditions, exposure to electrical shock, exposure to toxic or caustic chemicals, wet and/or humid, vibration, proximity to moving mechanical parts, working high exposed places.
About Us:
PowerSecure, a Southern Company subsidiary, is a leading provider of innovative energy solutions to electric utilities and their industrial, institutional, and commercial customers.
Join Our Power Team!
We invest in high-value and cost-effective benefits for our employees. Our benefits package includes:
• Medical, dental, vision and life insurance coverage• Competitive pay and a matching 401 (k) plan• Vacation, Company Holidays, Paid Time Off (PTO- personal and sick days)• Flexible spending accounts/Health savings account• Wellness Incentive Programs• Employee Referral Program• Tuition Reimbursement
PowerSecure is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. This position is not open to third party recruiters.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)Operating Company: PowerSecure
