What are the responsibilities and job description for the Technical Support Specialist II (Tier 2) position at Powersolv Inc?
Note:
The Contractor will be required to work at various work sites and must have reliable transportation. Other work locations are:
- Ronald Reagan Washington Airport, DCA
- Washington Dulles International Airport, IAD
- Corporate Headquarters, 2733 Crystal Drive, Arlington, VA 22202
Experience/ Skills
- The Contractor must provide one Technical Support Specialists II that is highly skilled in installation, configuration, and basic network troubleshooting. Technicians must have real hands-on experience, strong reading skills, speaking skills, and physical working ability.
- Work requires the technician to climb desks, follow technical SOP, troubleshoot basic operating system issues, and communicate effectively with customers and team.
- In addition, the technician should have experience with a ticketing system and excel knowledge, I.e., basic formatting and formulas.
Duties:
Technical Support Specialist II will provide full customer service to internal/external customers. Duties to include:
- Complete complex troubleshooting
- Coordinate with third-party components (AWS, GCP, CBP, Airlines DCS support, Airport IT Help desk)
- Assist with PC Refresh activities.
- Track and analyze logs.
- Run training and product demonstrations.
- Participates in all phases of IT systems development.
- Assist with similar IT related tasks as required.
Qualifications:
- Minimum three years of progressive and continuous experience providing technical support.
- Must hold an A certification.
