What are the responsibilities and job description for the Technical Support Specialist II position at The Excalibur Group?
The Excalibur Group is currently seeking Technical Support Specialist II in Dulles, VA to support a local contract.
**Will be subject to a background/credit screen prior to employment. Must be able to commute to multiple airports.
DUTIES/RESPONSIBILITIES:
REQUIREMENTS
Wednesday through Saturday, 12pm – 10:30pm (4 day work week, 10 hours/day)
But MUST be available for shift changes to include any of the following shifts:
HOW TO APPLY
If interested in this opportunity, please apply on our website by visiting https://theexcaliburgroup.com/careers/.
Preference will be given to all qualified applicants who live in a federally certified HUBZone.
**The Excalibur Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status.**
**Will be subject to a background/credit screen prior to employment. Must be able to commute to multiple airports.
DUTIES/RESPONSIBILITIES:
- Provides full customer service to internal/external customers
- Complete complex troubleshooting and diagnosis
- Coordinate with third-part components (AWS, GCP, CBP, Airlines DCS support, Airport IT Help Desk)
- Assists with PC Refresh activities
- Tracks and analyzes logs
- Runs training and product demonstrations
- Conducts ad-hoc trainings for end users
- Participates in all phases of IT systems development
- Assist with similar IT related tasks as required
REQUIREMENTS
- Must have reliable transportation and be able to travel to DCA, IAD and HQ in Arlington, VA.
- Minimum three years of progressive and continuous experience providing technical support
- Must hold an A certification
- Experience with technical SOPs, troubleshooting basic operating system issues, ticketing systems and Excel knowledge.
- Experience in Aviation support strongly preferred
- Excellent written and verbal communication skills
- $27.72/hour
Wednesday through Saturday, 12pm – 10:30pm (4 day work week, 10 hours/day)
But MUST be available for shift changes to include any of the following shifts:
- Monday through Friday, 7:00 am – 3:30 pm OR
- Monday through Friday, 10:00 am – 6:30 pm OR
- Sunday through Wednesday, 12:00 pm – 10:30 pm (4 day work week, 10 hours/day)
HOW TO APPLY
If interested in this opportunity, please apply on our website by visiting https://theexcaliburgroup.com/careers/.
Preference will be given to all qualified applicants who live in a federally certified HUBZone.
**The Excalibur Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status.**
Salary : $28
