What are the responsibilities and job description for the Technical Support Specialist II (Tier 2) position at Powersolv?
Job Details
Note:
The Contractor will be required to work at various work sites and must have reliable transportation. Other work locations are:
- Ronald Reagan Washington Airport, DCA
- Washington Dulles International Airport, IAD
- Corporate Headquarters, 2733 Crystal Drive, Arlington, VA 22202
Experience/ Skills
- The Contractor must provide one Technical Support Specialists II that is highly skilled in installation, configuration, and basic network troubleshooting. Technicians must have real hands-on experience, strong reading skills, speaking skills, and physical working ability.
- Work requires the technician to climb desks, follow technical SOP, troubleshoot basic operating system issues, and communicate effectively with customers and team.
- In addition, the technician should have experience with a ticketing system and excel knowledge, I.e., basic formatting and formulas.
Duties:
Technical Support Specialist II will provide full customer service to internal/external customers. Duties to include:
- Complete complex troubleshooting
- Coordinate with third-party components (AWS, Google Cloud Platform, CBP, Airlines DCS support, Airport IT Help desk)
- Assist with PC Refresh activities.
- Track and analyze logs.
- Run training and product demonstrations.
- Participates in all phases of IT systems development.
- Assist with similar IT related tasks as required.
Qualifications:
- Minimum three years of progressive and continuous experience providing technical support.
- Must hold an A certification.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
