What are the responsibilities and job description for the Desktop Support Technician position at Powerwell?
Quantam Solutions provides IT solutions and consulting for the Commonwealth of Kentucky. We offer a competitive hourly wage, health benefits, paid time off, and a 401(k) plan. We're currently seeking a Desktop Support Technician for the Commonwealth of Kentucky’s Southern Field Services Branch. The selected candidate must be able to work onsite in Somerset, Kentucky.
JOB DESCRIPTION:
The Commonwealth Office of Technology, Southern Field Services Branch, is seeking a knowledgeable and customer-focused Desktop Support Technician to provide essential IT support in the Somerset area. This role involves assisting agency users with technical issues, both remotely and in person, requiring a strong blend of technical expertise and customer service skills.
Candidates must possess a valid driver’s license and be physically capable of lifting and transporting equipment or working in physically demanding conditions. Experience in desktop support, including installation, troubleshooting, and repair in a Windows environment, as well as basic network troubleshooting skills, is required.
KEY RESPONSIBILITIES:
- Support desktops, laptops, and other devices in a Windows environment through installation, configuration, troubleshooting, and repair.
- Address technical issues for agency users both in person and remotely, ensuring a professional and user-focused experience.
- Perform basic network troubleshooting, such as addressing connectivity issues and device configurations.
- Document technical issues and solutions in the ticketing system for tracking and reporting.
- Maintain hardware and software inventories.
- Adhere to IT policies and contribute to improving service delivery practices.
REQUIRED SKILLS:
- Proficiency in troubleshooting and repairing Windows-based systems.
- Basic knowledge of network troubleshooting and configuration.
- Strong interpersonal and communication skills, with a focus on customer service.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Physical capability to lift and transport equipment or work in challenging physical conditions.
QUALIFICATIONS:
- High school diploma or equivalent (technical certifications such as CompTIA A or Network preferred).
- Valid driver’s license.
- Prior experience in desktop support or a related IT support role.
PREFERRED SKILLS:
- Experience with operating system imaging and deployment.
- Familiarity with IT security tools and best practices.
- Proficiency in using remote support tools.
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Night shift
- Overnight shift
Work Location: In person
Salary : $17 - $20
