What are the responsibilities and job description for the Sr Technical Services Program Manager position at Powin?
About us
Meet Powin
At Powin, we are advancing the next frontier of energy and changing the way we power our daily lives by ensuring access to clean, resilient, and affordable power. With 17 GWh of projects deployed and under construction, we are a leading and trusted energy storage provider dedicated to creating an exceptional customer experience through end-to-end energy storage solutions. As a global energy storage solutions provider, we offer fully integrated battery solutions, software, and services to optimize grid performance and enable the transition to cleaner energy sources.
It's your chance to be part of something great
Create a World You're Proud of
We envision a future powered by clean, carbon-free, renewable energy. Achieving our vision requires incorporating diverse perspectives and experiences and fostering collaboration to find viable solutions. We are looking for visionaries like you who aspire to more than just a job-those driven by a desire to make a real impact and who want to add their voice and ideas to the conversation. We value the input of all employees and stakeholders and strive to integrate their ideas into the best solutions to create a greener world for tomorrow. Our mission transcends batteries. Join us in creating a cleaner tomorrow, today.
Summary :
Powin is looking for a driven Sr Technical Service Program Manager to join our North America Service Team. This role is critical to developing and executing strategies to enhance scalability and boost operational efficiency within our service sector. The Sr Technical Service Program Manager will work with cross-functional teams, leverage data analysis and identify process improvement opportunities to deliver exceptional service to our customers and meet financial goals.
Job Details :
- Lead cross-functional teams to deliver exceptional customer service solutions, ensuring client satisfaction and aligning project outcomes with customer needs and expectations
- Assess and refine current service processes to improve efficiency and lower operational costs, starting from internal all the way through to external procedures
- Collaborate closely with service field teams and cross-functional teams to align strategies and objectives
- Develop and launch new products, processes, tools and resources that enhance customer experience and strengthen brand loyalty
- Implement feedback mechanisms to gather insights from customers, product engineering and field team members, driving continuous service improvements
- Analyze market trends, customer behavior and industry best practices to identify new opportunities and define objectives and key performance indicators for service programs
- Design pilots, track and measure outcomes, iterate and launch solutions to enhance customer satisfaction and operational effectiveness
- Conduct financial analyses to pinpoint areas for cost savings and revenue growth, providing regular insights and reports to senior leadership. Adjust plans as necessary to meet critical deadlines and quality standards
- Plan and implement necessary augmentation projects to overcome degradation including introduction of new technology to ensure contract requirements are fulfilled
- Monitor and analyze key performance indicators (KPIs) to ensure projects meet customer satisfaction goals, drive service improvements and achieve on-time delivery and quality standards
- Create a warranty claims process, ensuring timely resolution, adherence to service level agreements (SLAs) and delivering a seamless customer experience while minimizing claims turnaround time. Also, create a Warranty Program with systematic actions
- Create a streamlined customer experience from issue surfacing to issue resolution. Involving all necessary parties across Powin
- Performs other duties as assigned
Qualifications :
Powin is not accepting resumes from unsolicited headhunters or agencies at this time.
EEO STATEMENT : The Company is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices and laws. The Company is committed to providing equal employment opportunities to all employees and job applicants without unlawful regard to race, color, age, gender, gender identification or expression, sexual orientation, familial status, religion or creed, national origin, ancestry, medical condition, marital status, protected veteran status, disability (mental or physical), or any other legally protected status under federal, state, or local law.
E-Verify : Powin participates in E-Verify and candidates will need to pass successfully upon completion of hire date.
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Compensation for this position is commensurate with location, experience and relevant skills. The national Average Base Salary Range is $120,000-$165,000. Positions may be eligible for a discretionary annual bonus based on company and personal performance. Additional Benefits include Medical, Dental, Vision, Retirement, Short-Term / Long-Term Disability, Life Insurance, EAP, 401(k), Flexible Work Arrangements and more.
Salary : $120,000 - $165,000
