What are the responsibilities and job description for the Customer Success Manager position at POWR2?
POWR2 is a rapidly expanding designer & manufacturer of innovative concepts in the upward trending energy storage space. This position offers the opportunity to grow with the company as the world increasingly adopts sustainable energy solutions.
The Customer Success Manager is responsible for aligning and coordinating the resources required, both internally and externally, to achieve our customer success strategies and company goals.
Responsibilities :
- Manage and coordinate internal cross functional teams to execute key account needs, including Sales, Engineering, Production, Operations, and Technical Support Teams
- Be the primary point of contact and build long-term relationships with existing customers
- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of solutions according to customer needs and objectives
- Clearly communicate the progress of monthly / quarterly initiatives to internal and external stakeholders
- Forecast and track key account metrics
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
- Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
- Making the client aware of other services and actions that may lead to greater success
- Understanding organizational risk profile and contract terms and conditions, negotiation of favorable T&C’s, if necessary
- Keeping up on trends, changes, and competitor actions that might affect the client
- Teaching junior employees how to service the account
Qualifications :
Salary :
115,000 - $120,000 base
Commission - .03% of recurring sales for assigned clients
Salary : $115,000 - $120,000
