Senior Help Desk Technician

The Senior Help Desk Technician position supports the Government with administrative support functions for POWTEC Solutions, LLC. This position is Non-Exempt (hourly), Full Time (40 hours) per week, Monday through Friday with rotating after-hours on-call support.

Essential Job Functions:

• The Senior Help Desk Technician will provide deployment and ongoing support of desktop hardware and software support for multiple locations around a military facility. Position will provide information technology support for more than 750 computer users, computer hardware and software, e-mail accounts, Internet, local area network, Virtual Private Network (VPN), and overall information technology system administration within both the NIPR (Non-Secure Internet Protocol Router, unclassified) and SIPR (Secure Internet Protocol Router, classified) domains. Installing, testing, and directing the operation of software and computer hardware: troubleshooting systems and equipment errors along with connectivity problems.
• Provided customer service support for local area networks, data file administration, and communications.
• Prepare workstations for remote and on-site deployment, including software configuration and/or imaging.
• Provide troubleshooting of hardware and software in-person, via telephone, and/or use of remote-control tools
• Track deployment of assets via the inventory system.
• Manage, establish, and maintain user network connections via physical and wireless (WIFI) connections.
• Report, track, respond, correct, and account for IT threats and vulnerabilities as tasked by Department of Defense (DoD) authority organizations.
• Create, manage, maintain, grant/deny/remove user access, and close user, group, and local e-mail and network accounts, as needed.
• Manage user permissions to network resources, security groups, distribution lists, and network-stored data structures as requested by proper authorities.
• Other duties as assigned.

Key Competencies and Abilities:

• Ability to meet deadlines and to work independently.
• Proficient with Microsoft Office Suite or related software.
• Professional attitude, strong interpersonal skills, and excellent verbal and communication skills
• Enjoy/thrive working in a team environment.
• Superior attention to detail and problem-solving skills

Qualifications:

• Must have a Security Clearance (U.S. citizenship is a requirement for this clearance level)
• CompTIA Security Certification required.
• A or Network Certification preferred but not required.
• 2-4 years of Information Technology, desktops, peripherals, networks, active directory & handheld device experience.
• Technical experience with setup, configuration, and troubleshooting of Windows 10 PCs
• Use of Remedy software or Trouble Ticket System
• Experience with Active Directory, Domains & VPNs
• Experience with local and network printer and multi-function device support
• Associate in computer science is preferred
• Must be able to pass pre-employment drug screen and will be subject to any post-accident and/or reasonable suspicion testing throughout employment.

About Us:

We are a company steeped in tradition as it is concerned with future sustainability. We originated on the shore of Southeast Alaska's rugged Prince of Wales Island, POWTEC was founded by two tribes, the Craig Tribal Association and the Organized Village of Kasaan. Together, the tribes focused on providing professional support services. POWTEC produces a means for tribal communities of Prince of Wales Island to be self-reliant and achieve social, economic, and educational wealth.

Benefits:

Our benefits package can include: 17 days per year of Paid Time Off, 11 Paid Holidays, Company paid Life/AD&D at $50,000, Short Term and Long-Term Disability, Medical Insurance with Company Contribution up to 90% for employees, 401k Plan with up to 5% company match. POWTEC offers other benefits that include Employee Referral Bonus, Employee Recognition Program, and Professional Development Assistance.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. POWTEC believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This position description is designed to outline primary duties, qualifications, and job scope, but not limit our employees nor the organization to just the work identified. It is our expectation that each employee will offer their services wherever and whenever necessary to ensure the success of the company.

POWTEC is passionate on having a diverse workforce and committed to our policy of equal employment opportunity and treating all employees and applicants equally and does not discriminate against any applicant or employee of all groups protected by law and promotes diversity in its workforce. POWTEC takes affirmative action to implement programs and maintain practices and policies that eliminate barriers to equal employment opportunity.

In compliance with the ADA Amendment Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department via phone at 360-377-8600 x208 or email at hr@powtec.com.