Guest Services Associate

About Pozez Jewish Community Center of Northern Virginia

The Pozez Jewish Community Center of Northern Virginia (Pozez JCC), located in Fairfax, Virginia, is a nonprofit, social service organization that builds community and enriches lives. The Pozez JCC is a community connector, offering a variety of programs and services on the main campus, online and throughout Northern Virginia through its many partnerships. Quality programs and experiences, based on Jewish values, include early childhood education, after-school & day camps, social programs for families raising young children, J-Fit health & aquatics activities, adult learning and cultural programs, inclusion and disabilities services, community impact through volunteerism, and more. Programs are open to people of all ages and backgrounds.

Job description

Day needed: Saturday afternoons and weekends

Summary of Position:

The Pozez Jewish Community Center of Northern Virginia (Pozez JCC) requires the talents and skills of an experienced Guest Services Associate. The successful candidate should be outgoing and friendly with a gregarious personality and a natural talent for customer service while also being very professional and disciplined. This person will undertake all receptionist and clerical duties at the desk of our main entrance. The goal is to make guests and visitors feel comfortable and valued while on our premises.

Qualifications:

• Applicants should have a high school degree and two or more years of successful experience working in customer service, reception, front desk, or other public facing concierge positions
• Have excellent verbal and written communication skills and computer literacy
• Ability to work independently and collaboratively

Essential Position Duties:

• Greet and acknowledge members, guests, and visitors to the Pozez JCC
• Ensure all guests of the Pozez JCC adhere to COVID-19 related guidelines
• Create a positive and memorable experience for all who come to the Pozez JCC
• Courteously answer telephone calls and guest inquiries, and direct them appropriately
• Maintain office supply inventory for front desk
• Keep a clean and neat work environment
• Assist new members in completing initial forms
• Assist current members and guests with any inquiries, paperwork, or basic membership information
• Ensure security processes are administered for all those who enter the building
• Administer membership card ID process
• Work with all departments to ensure programmatic information is shared correctly
• Print daily schedule nightly and for the weekend
• Perform tasks requested by management staff when able

This position description is not intended to be all-inclusive, but is intended to be a generalized description of the primary job responsibilities and expectations. Management may change the job responsibilities and expectations based on business requirements.

This position description is intended to comply with all known state and federal regulations and includes accommodation re-evaluations and equal opportunity employment.

Job Type: Part-time

Pay: $17.00 per hour

Benefits:

• Employee discount

Schedule:

• Evening shift
• Weekend availability

Work Location: In person