Pet Care Operations Specialist

About us

Pet Care Operations (Patriot's Pet Care) is a state-of-the-art pet care facility in Columbia, SC. We are demanding, customer-centric and our goal is to expand our loyal customer base while creating a myriad of opportunity for our staff in line with their goals and aspirations.

We are looking for operational staff with two years of experience to oversee our day-to-day operations to do the following:

1. Dog Supervision and Interaction

• Monitor Dog Behavior: Closely observe dogs to ensure they are safe and comfortable in group play or individual settings. Watch for any signs of aggression, fear, or stress.
• Facilitate Group Play: Manage and supervise playgroups, ensuring all dogs are interacting appropriately. This includes intervening when necessary to prevent fights or injuries.
• Engage Dogs in Play: Keep dogs entertained and active by playing with them, tossing toys, or organizing safe group activities.
• Individual Attention: Provide individual care and attention, especially to dogs that may be shy, nervous, or require special care.

2. Feeding and Medication

• Feeding: Follow specific feeding schedules and dietary instructions provided by the owners. Ensure that each dog is fed the correct type and amount of food.
• Administer Medications: If needed, administer medications to dogs according to owner or veterinarian instructions, ensuring proper dosage and timing.

3. Cleanliness and Sanitation

• Cleaning Kennels and Play Areas: Regularly clean and sanitize kennels, play areas, and equipment to maintain a healthy and hygienic environment. This includes cleaning up waste, mopping floors, and washing bowls.
• Maintain Grooming Standards: Ensure dogs are clean and well-groomed by brushing fur, wiping paws, and sometimes bathing dogs if required.

4. Health and Safety

• Monitor Health: Observe dogs for any signs of illness, injury, or distress, such as vomiting, diarrhea, lethargy, or coughing, and report any issues to a supervisor or veterinarian.
• First Aid and Emergencies: Be prepared to provide basic first aid to dogs in case of minor injuries or emergencies and know how to respond to urgent situations.
• Follow Safety Protocols: Ensure all safety procedures are followed, including proper leash handling, securing gates, and maintaining a safe play environment.

5. Customer Service

• Communicate with Pet Owners: Provide updates to dog owners about their pet’s behavior, activities, and health. This could include giving daily reports on how the dog interacted with others or any concerns noticed.
• Answer Inquiries: Respond to questions from clients about the facility, services offered, and their pet’s experience.
• Check-In/Check-Out Procedures: Assist with the check-in and check-out of dogs, ensuring proper records are kept regarding feeding schedules, special instructions, and emergency contact information.

6. Record-Keeping

• Maintain Records: Keep detailed records of each dog’s behavior, health, feeding schedule, and any incidents that occur during their stay.
• Track Medications and Special Instructions: Ensure that medication administration and any special care instructions are properly documented and followed.

7. Facility Maintenance

• Ensure a Clean and Safe Environment: Assist in the overall cleanliness and maintenance of the facility, including organizing supplies, repairing equipment, and ensuring play areas are secure.
• Laundry and Bedding: Wash and replace bedding, towels, and other materials used in kennels or daycare areas.

8. Training Assistance (Optional)

• Basic Commands: In some facilities, attendants may help reinforce basic obedience commands such as sit, stay, and come.
• Behavioral Support: Help dogs with behavioral issues integrate into group play by using training techniques recommended by a supervisor or trainer.

9. Enrichment and Mental Stimulation

• Provide Mental Stimulation: Ensure dogs have mental stimulation throughout the day, including puzzle toys, treat-dispensing toys, or structured play activities.
• Offer Quiet Time: Ensure that dogs have adequate rest periods, especially after vigorous play, to avoid overstimulation.

10. Teamwork and Cooperation

• Work with Colleagues: Coordinate with other attendants and staff members to ensure seamless care, handle larger groups of dogs, and address any issues that arise.
• Assist in Special Events: Help with events such as dog parties, adoption events, or facility tours, if applicable.

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• Key Skills for Pet Care Operation Specialists:

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• Patience and Compassion: A genuine love for animals and the patience to handle dogs of all temperaments.
• Physical Stamina: Ability to be on your feet for long periods, handle physical tasks like cleaning, and manage active dogs.
• Attention to Detail: Close observation skills to monitor health, behavior, and feeding instructions.
• Communication: Strong communication skills to effectively update pet owners, work with colleagues, and follow instructions.
• Problem-Solving: Ability to handle behavioral issues, respond to emergencies, and keep a calm demeanor under stress.

Job Types: Full-time, Part-time

Pay: $18,000.00 - $24,960.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance

Shift:

• Day shift

Supplemental Pay:

• Tips

Work Days:

• Weekends as needed

Experience:

• Kennel: 1 year (Required)

Work Location: In person

Salary : $18,000 - $24,960