PHONE RECRUITER - PER DIEM (REMOTE - OPTIONAL)

Essential Functionsand Other Job Information:

• Ensures calls are answered at the earliest opportunity with the highest degree of customer service and professionalism.
• Conducts demographic and medical history phone interviews with volunteers using prepared questionnaires.
• Accurately records and reviews demographic information and medical history for all volunteers, maintaining confidentiality.
• Schedules volunteers for further screening and/or consent appointments if they meet criteria.
• Performs administrative duties, i.e. copying, filing, completing spreadsheets.

Job Complexity:

Works on assignments that are routine in nature, requiring limited judgment. Has little or no role in decision-making.Job KnowledgeAcquires job skills and learns company policies and procedures to complete routine tasks.

Education and Experience:

High school diploma or equivalent and relevant formal academic / vocational qualificationTechnical positions may require a certificate.Previous experience including direct customer servicethat provides the knowledge, skills, and abilities to perform the job (comparable to 6 months to 1 year) or equivalent combination of education, training, & experience

Knowledge, Skills and Abilities:

Requires patience and the ability to put the patient/subject's concerns first by friendly and courteous phone screening

Requires the ability to spend the majority of the work day on the phone, speaking with a variety of patients/subjects while remaining courteous and friendlyRequires excellent phone skills, communication skills

Must be able to type information into computerized screening form while speaking with patients/subjects on the telephone

Working Conditions:

• Work is performed in an office or clinical environment with exposure to electrical office equipment.
• Occasional drives to site locations. Potential Occasional travel required.
• May require long, varied hours in 4-8 hour shifts.

Physical Requirements:

• Frequently stationary for 4-6 hours per day.
• Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
• Occasional mobility required.
• Occasional crouching, stooping, bending and twisting of upper body and neck.
• Light to moderate lifting and carrying (or otherwise moves) objects including luggage and laptop computer with a maximum lift of 15-20 lbs.
• Ability to access and use a variety of computer software developed both in-house and off-the-shelf.
• Ability to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences.
• May interact with others, relating and gathering sensitive information. Interaction includes diverse groups.
• Works with guidance or reliance on oral or written instructions from management. May require periods of intense concentration.
• Performs a wide range of variable tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence. Ability to perform under stress. Ability to multi-task.
• Regular and consistent attendance.

Pharmaceutical Product Development, LLC is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, disability or protected veteran or other status protected by federal, state, and/or local law.

PPD is proud to be an affirmative action employer that values diversity as a strength and fosters an environment of mutual respect. PPD is committed to providing equal employment opportunities without regard to age, race, color, pregnancy, national origin, religion, sex, gender identity, sexual orientation, disability, veteran status or status within any other protected group.