Customer Service Representative, Senior

As a Customer Service Representative, Senior you will provide a maximum level of customer service to assigned domestic and international accounts while working with SCM Silica Global Sales Team to ensure that sales and profitability goals are met. You will be a liaison between sales, plant and assigned customer accounts that are of critical importance to the SCM Silica business.

This will be a hybrid schedule (3 days in the office, 2 days remote) based in Monroeville, PA. You will report to the Sr. Strategic Account Manager. PPG offers excellent Medical, Dental, & Vision Benefits; matching 401k retirement savings; and Paid Vacation, Holiday pay. Paid training is provided!

Responsibilities

• Coordinate contact with customers, assuring accurate order management processing, suggesting alternative products and services, and providing support in the resolution of customer complaints and issues.
• You will work with Sales, Logistics, Transportation, and Manufacturing with regard to product scheduling, capacity, service and systems issues, account priorities, customer ordering patterns, forecasting, and multiple customer issues that may arise throughout the order-to-cash process.
• Manage and apply working knowledge and application of Incoterms and payment terms; handle the review, processing, and approval of Letters of Credit, Bank Drafts, and Import Licenses.
• You will follow the procedures and activities surrounding PPG Export Compliance guidelines to process SCM international orders.
• Communicate with customers on activities essential to on-time delivery of orders and complaint resolution.
• Provide customers with and accurate information for our shipping capabilities and the status of orders from the time of receipt through shipment, delivery, and payment of invoice.
• Ensure resolution of unauthorized deducts (UADs) and assist in account receivable collections and resolutions.
• Provide all international documents from Commercial Invoices to SLI’s so that the documentation for international shipments is done in an efficient and correct manner.
  
  

Qualifications

• Bachelor's degree required.
• 5 years of relevant customer service experience and accounting principles.
• Experience evaluating systems for positive end-to-end customer experience and problem-solving skills.
• Experience handling support requests from a variety of different channels.
• Experience with SAP and Oracle Transportation Management Software (OTM) preferred.
• Knowledge of Logistics and Supply Chain procedures, Export/Import management, and a working knowledge of Windows and Microsoft Office products.
  
  

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

About Us

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD™

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

The PPG Way

Every Single Day At PPG

We partner with customers to create mutual value.

We are “One PPG” to the world.

We trust our people every day, in every way.

We make it happen.

We run it like we own it.

We do better today than yesterday – everyday.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Benefits will be discussed with you by your recruiter during the hiring process.