What are the responsibilities and job description for the Training specialist position at PPLSI?
Responsibilities
Scope of the Role
Under the directsupervision, the Business Solutions Training Specialist will report to the VP of Business Solutions and have moderate reporting to the Associate VP of Solutions Training.
This role pulls, reviews, verifies, and uses independent judgment to provide insights on Solutions Production and New Groups Opened reports to the VP of Solutions.
This position contributes significantly to the accomplishment of Training objectivesand requires a high level of confidentiality and discretion, the ability to manage relationships both internally across the company and externally, excellent time and project management skills, and a high attention to detail and accuracy.
Performance Outcomes
Support Training Leadership
Facilitate communications with Regional Trainers and Field Trainers.
Keep track of multiple objectives and projects.
Provide daily reports.
Track monthly activities of Regional Trainers.
Monitor performance of Field Trainers and provide insights thereon.
Support Ongoing Training Events
Create, prepare and process certification class rosters which includes giving qualifications to completed attendees.
Process trainer payments from appropriate funds.
Set up web-based Training events.
Help arrange venues and audio / visual needs for in-person training events and manage the execution of contracts for these services.
Manage communication and promotion of Training events through multiple mediums including text, voice, email and social media, and updating field-facing calendars.
Contribute to the Accomplishment of Training Objectives
Track Training expenses within a provided budget.
Coordinate with other Business Solutions Training Specialists to assure responsibilities are fully covered.
Communicate frequently at all levels within the company.
Assist with social media presence for Solutions Training events.
Other duties as assigned.
Education, Knowledge, and Experience
- Passion for customer service
- Strong written and verbal communication / presentation skills
- Detailed-oriented and organized
- Problem-solving and analytical
- Ability to handle multiple deadlines
- Positive professional attitude and team player
- Proficient in Word, Excel, PowerPoint and Zoom
- Ability to effectively interact with associates, peers, managers, and external vendors
- Self-starter with high level of initiative
- Strong commitment to department and company goals
Minimum of 5 years experience in related field required
High School degree equivalent or higher required
FLSA Status
Non- exempt
Physical Requirements / Work Environment
While performing the duties of the job, this position operates in a professional office environment.
This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms.
The employee is frequently required to sit, stand, talk and hear.
Travel is not required for this position.
Additional Information :
Location :
Last updated : 2024-09-20
