What are the responsibilities and job description for the Confidential - Roll-off Dispatcher position at PPS-HPS?

Job Description

We are currently seeking a talented Dispatcher for our waste disposal company in Austin! This is a full-time, permanent position with significant earning potential.

Experience with roll-off dispatching of solid material is preferred.

The ideal candidate will take strong pride in exemplary customer relations and service. This individual should be customer-focused, detail-oriented, organized, adaptable and reliable.

Essential Duties & Responsibilities Include :

Utilize tools and resources to route planned activity in an efficient manner on all revenue generating activity for solids transport activity

Receive inbound service requests from internal and external customers and respond with service dates in a timely manner
All inbound calls are routed through the Roll Off Logistics Coordinator
Monitor and update new accounts adding recurring frequencies and service notes when necessary
Handle and schedule all inbound service requests from existing customers
Accurately and clearly convey estimated time of arrival to clients either directly or indirectly through your office teammates
Present drivers with disposal site instructions for profitable hauls
Assist drivers with avoiding traffic jams and anticipating traffic patterns
Accurately and clearly convey proper placement of containers at client sites to drivers
Maintain accurate records of deliveries and pickups
Maintain accurate container count in inventory
Over communicate effectively and clearly with customers, teammates and management
Work with the Operations Mgr. / Field Supervisor to respond and identify solutions to schedule changes / emergencies / heightened needs with the goal of minimizing the impact to recurring scheduled activities and future planned activities
Responsible for maximizing and planning each driver's available hours while maintaining Texas Intrastate Short Haul 150 air mile radius, compliance
Working with and assisting with the planning of major events and projects as it pertains to the planning of future activity
Send / push loads by 4pm for the next day's activity to drivers / iPads via FileMaker
Participate in periodic trainings & safety meetings

Requirements

2 years of dispatcher experience required, prefably in a roll-off line of work

Proficiency in using dispatching software, GPS systems, and communication tools (e.g., radios, phones, email) to coordinate operations effectively

Knowledge of FMCSA and DOT regulations

Knowledge of relevant regulations and compliance requirements for waste disposal, transportation, and environmental safety

Familiarity with local routes, traffic patterns, and geographical areas to optimize scheduling and routing

Capacity awareness – Time, volume, utilization, efficiency, productivity, safety

Must communicate in all proper channels in an effective and positive manner promoting a team environment

Excellent verbal and written communication skills to relay instructions clearly to drivers, interact with customers, and collaborate with team members

Strong analytical and problem-solving abilities to address scheduling conflicts, handle emergencies, and make quick decisions under pressure

Effective organizational skills to prioritize tasks, manage schedules, and maintain accurate records of dispatch activities

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Confidential - Roll-off Dispatcher

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