Server

SUMMARY

The Server role provides food and beverage service to our guests in our restaurant outlets while exhibiting excellent guest service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides excellent and personalized food and drink service to our guests by engaging with each guest in a professional and courteous manner.
• Takes food and drink orders accurately and efficiently. Ensures orders are delivered to the guest in a timely manner and all requested items are accurate.
• Exhibits a strong knowledge of the restaurant menu and stays up to date on changes and specials. Explains the menu to guests and provides assist with questions or concerns.
• Performs side work as assigned in a timely manner. Works as a team with all staff members to ensure an excellent guest service experience.
• Works with the Point of Sale (POS) system to accurately enter orders and charge guests for their orders. Handles credit card and cash transactions and ensures accurate change.
• Follows all responsible service of alcohol guidelines including service times, monitoring for signs of intoxication, and checking identification for age requirements.
• Sets up and maintains cleanliness and organization of work area according to food safety standards and sanitation requirements.
• Performs all duties in a positive, professional manner. Maintains a clean and professional appearance according to company standards.
• Responsible for maintaining a consistent, regular attendance record.
• Must be able to work the required work schedule, which may include nights, weekends, and holidays. Works physically onsite to perform all assigned tasks.
• Ensures all safety standards are met, and possible safety hazards are quickly resolved.
• Must be able to obtain and maintain responsible service of alcohol and food handler certification through Prairie Flower training courses.
• Is a role model and champion of Prairie Flower Casino’s Mission and Values.

REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES

• Experience with POS in a fast-paced restaurant, bar, or casino required. Experience serving or waiting tables preferred. 1 year of experience cash handling required.
• Strong interpersonal and communication skills necessary to create a positive guest experience with both internal and external guests.
• Must be able to prioritize tasks and work through multiple tasks at once. This includes the ability to work calmly and effectively under deadlines. Must be detailed oriented.
• Must be able to work individually or with a team as necessary to perform assigned tasks.
• Must be able to work safely and efficiently within a fast-paced environment.
• Must be able to add, subtract, calculate fractions, and multiply.
• Must be able to maintain the appropriate Gaming License.

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS

• Regularly required to stand and walk for entire shift.
• Regularly lifts and carries up to 25 pounds.
• Uses hands grasp, handle, or feel objects, tools or controls. Must have the dexterity to hold and maneuver food trays, plates, and glasses. Will constantly need dexterity for carrying and balancing a food tray.
• Consistently required to reach with hands and arms, and balance.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• The noise level in the work environment is usually loud on the casino floor.
• Must be able to operate in mentally stressful situations.
• This casino has an enclosed gaming area where smoking is allowed. Team members may be exposed to a smoking environment in or around this designated smoking area.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.

The above description is intended to describe the general nature and level of the role. This is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of the team member assigned to the position. Prairie Flower Casino reserves the right to make changes to the above job description, as necessary.

The Ponca Tribe of Nebraska exercises Indian preference in hiring to Ponca Tribal members and members of federally recognized tribes.