What are the responsibilities and job description for the Help Desk Operator position at Prairie Lakes Healthcare System?
Help Desk Operator
Workplace Details
Join our team and see why Prairie Lakes Healthcare System continues to be named a Top 20 Rural and Community Hospital year after year. Be a part of our mission to make a positive difference in the health of the patients and communities we serve by delivering accessible, high-quality, affordable, and compassionate healthcare. Prairie Lakes Healthcare System is an independent, non-profit rural healthcare system serving 10 counties in northeastern South Dakota and west-central Minnesota.
Job Summary
This full-time position is responsible for supporting IT operations. These functions include primary contact for service requests through multiple channels, managing inventory of products, point of contact for departmental purchases, and administration of the asset management system.
This position works on-site at Prairie Lakes Healthcare System in Watertown, South Dakota.
Responsibilities include:
- Answers the tech support hotline.
- Adds equipment to the asset management system.
- Puts in support requests on behalf of staff.
- Resolves basic user issues via phone and service requests.
- Expedite requests when necessary.
- Runs reports on service desk operations.
- Orders and maintains receipts for credit card purchases.
- Manages equipment pars for standard inventory.
- Orders supplies for the department.
- Manages employee satisfaction survey results.
- Perform any and all tasks assigned.
Benefits
Prairie Lakes Healthcare System offers comprehensive benefits for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 403(b)-retirement plan, and generous paid time off to maintain a healthy home-work balance.
Additional benefits for those qualifying include:
- Flexible Spending Account
- Roth IRA retirement plan
- Employee Assistance Program for mental health
- Education Loan Program
- Community discounts including the Prairie Lakes Wellness Center
Qualifications
High school diploma or equivalent required; secondary education including software applications, hardware maintenance, organizational skills, previous experience in data-entry, software applications, inventory control and data reporting, ability to work in high stress situations preferred.
A South Dakota driver’s license is required.
Prairie Lakes Healthcare System has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.
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