What are the responsibilities and job description for the Loan Operations Specialist position at Prairie State Bank & Trust?
Prairie State Bank & Trust, a locally owned $800 million bank with 20 offices in Central Illinois, has an immediate opening for a Loan Operations Specialist in Springfield, Illinois. We are a well-established and high performing “5 Star” community bank (rated by Bauer Financial). We want talented and hardworking individuals who are looking to build their career with a growing company. We are seeking candidates who are motivated to learn, have great communication skills and a passion for working on a team.
Background:
Many duties performed by loan support staff are critical to ensuring that customer information is maintained accurately, and timely. Customer service after the transaction is conducted is critical to ensuring that our customers remain happy and confident in PSB&T’s ability to provide services for all of their financial needs. Customer service is at the forefront when performing all of our job duties. It is extremely important to remember that we are responsible for the accurate recordkeeping of customer’s money. Each Loan Officer relies on the loan operations staff to provide outstanding customer service to their borrowers. If you are not providing service to a customer, your job is to provide excellent service to someone who is.
Background:
Many duties performed by loan support staff are critical to ensuring that customer information is maintained accurately, and timely. Customer service after the transaction is conducted is critical to ensuring that our customers remain happy and confident in PSB&T’s ability to provide services for all of their financial needs. Customer service is at the forefront when performing all of our job duties. It is extremely important to remember that we are responsible for the accurate recordkeeping of customer’s money. Each Loan Officer relies on the loan operations staff to provide outstanding customer service to their borrowers. If you are not providing service to a customer, your job is to provide excellent service to someone who is.
The primary functions of the Loan Operations department include:
- Upload/Book loans to the banks database
- Perform maintenance to loans within the database
- Administer all borrowers escrow accounts
- Ensure proper hazard and flood insurance is in place on collateral
- Balancing of loan related general ledger accounts to ensure proper accounting of all loan records
- Ensure compliance with FNMA servicing requirements
- Manage FNMA filing system
- Process customer payments
- Ensure all HMDA reportable transactions are reported to the proper government agency
- FNMA delinquency management
- Check back of loan data to ensure accuracy
- Handle credit bureau exceptions
- Provide various monthly reports to management
- Prepare and file mortgage releases for paid off loans
Primary Goals, Responsibilities & Expectations for Your Position:
- As we look to aggressively grow our loan portfolio it will take a huge team effort. Loan Operations provides critical support to our lending staff by not only processing loan information but also by providing excellent service to our customers and to our internal employees. In this position you will be expected to accurately perform duties that are essential in maintain the loan database, prioritize your work load to ensure all time sensitive tasks are performed accordingly, and work within the loan team to find efficiencies that will make our loan world as smooth as possible.
- Seek to understand more than just your job duties. Understanding different aspects of the bank helps you to know how your role in the organization plays an important part in the overall growth and stability of the bank.
- Always look for new opportunities to provide excellent customer service both internally and externally.
- Adhere to the banks communication standards. Communication is essential in any business. Clear communication and thorough explanation helps to prevents others from misunderstanding
- the meaning of your message.
- The Loan Operations management team has an open door policy. Your thoughts, ideas, and suggestions are always welcome.
- Inform management of any issues you may have. While we cannot guarantee that all of your issues can be resolved, we can guarantee that we will listen with an open mind and make every effort to try and provide solutions to help address the issue.
Prairie State Bank & Trust offers competitive benefits and compensation: base compensation with bonus plan, 401(k) with employer matching, employer paid health/life insurance, vacation, sick leave, and holiday pay. For detailed information on the benefits available, please visit the following link: https://www.psbank.net/careers/employee-benefits/.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.