What are the responsibilities and job description for the Information Center Specialist position at Prairie State College?
Posting Details
Posting Details
Posting Number
S0398P
Classification
Staff
DBM Rating
B21
Position Number
Position Title
Information Center Specialist
Position Type
Support Staff
Status of Position
Staff - Full Time
Union
Support Staff
FLSA
Non Exempt
Position Summary
Provides knowledgeable information in all areas of communication, regarding College programming and functions, to the public as well as internal personnel. Interacts with campus police, custodial service, physical facilities, instructors and students through the switchboard and counter in a manner providing knowledgeable and efficient service. Works independently and efficiently following predefined procedures with a high degree of accuracy and speed.
Reporting and Supervisory Relationships
Director, Information Center
Essential Responsibilities
1. Receives incoming calls at the switchboard, relays calls to proper party as requested.
2. Operates a two-way radio for the receipt and transmittal of messages between switchboard, campus police, physical facilities and custodial services.
3. Takes messages for faculty, other staff and students.
4. Reacts to emergency situations by notifying proper authorities and college personnel.
5. Provides general college information at the counter and via the Welcome Center telephone.
6. Provides keys and cards to various classrooms and labs using a log-in system.
7. Accepts and disburses lost and found items, items from instructors and students to be given to a second party.
8. Operates the computer when needed to assist students in finding classes and instructors.
9. Issues I.D.’s and parking permits to students and staff using necessary computer program.
10. Performs other duties as required or assigned within the scope of the department, consistent with the role of this position.
2. Operates a two-way radio for the receipt and transmittal of messages between switchboard, campus police, physical facilities and custodial services.
3. Takes messages for faculty, other staff and students.
4. Reacts to emergency situations by notifying proper authorities and college personnel.
5. Provides general college information at the counter and via the Welcome Center telephone.
6. Provides keys and cards to various classrooms and labs using a log-in system.
7. Accepts and disburses lost and found items, items from instructors and students to be given to a second party.
8. Operates the computer when needed to assist students in finding classes and instructors.
9. Issues I.D.’s and parking permits to students and staff using necessary computer program.
10. Performs other duties as required or assigned within the scope of the department, consistent with the role of this position.
Other Duties and Responsibilities
Working Conditions/Physical Requirements
Employee is subject to indoor work, protected from weather conditions. Work is sedentary in nature and involves exerting up to 10 lbs. of force occasionally and/or a negligible amount of force frequently/constantly in order to lift, carry, push, pull or otherwise move objects.
Minimum Qualifications
- High school graduate or equivalent.
- Demonstrated experience as a switchboard operator/receptionist.
- Demonstrated ability to work quickly and efficiently, especially in response to emergency situations.
- Demonstrated excellent verbal communication skills, including ability to use proper grammar with a well-modulated, clear and easily understood voice.
- Demonstrated typing and computer skills.
Preferred Qualifications
1. Prior knowledge of the functions and operations of the PSC Welcome Center.
2. Prior exposure to a higher education institution as a student or through work experience.
3. Ability to retain and recall vast amounts of information for dissemination.
4. Associate’s Degree or higher in Communication, Public Relations or related field.
Anticipated Work Hours and Days
Salary
$38,100 - $57,151 All candidates are hired at the mid range salary.
Benefits
Medical
Vision
Dental
Flexible Spending Accounts
Life Insurance (at no cost to You!)
Wellness Program
403B/ 457B Retirement Savings
PSC Tuition Waivers
Tuition Reimbursement
and much more!
Posting Date
02/28/2025
Closing Date
Open Until Filled
Yes
Special Instructions to Applicants
All applications must be submitted electronically through Prairie State College website
Salary : $38,100 - $57,151
