What are the responsibilities and job description for the Route Service Technical Manager - Rockford position at Prairie State Gaming?
WE’RE CHANGING ENTERTAINMENT. COME JOIN US.
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
WE LOVE OUR WORK.
The Route Service Technician is responsible for providing timely and friendly service to all PSG locations, while repairing all VGT and Coin Operations equipment across their assigned route.
ESSENTIAL RESPONSIBILITIES
- Responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service
- Understands and adhere to all company standards, policies, and procedures
- Establishes productive, professional relationships with location owners and employees
- Promotes new gaming area and brand accordingly
- Meets assigned expectations for profitability
- Completes required training and development objectives within the assigned time frame
- Closely coordinates company executive involvement with customer management
- Projects a positive image of the company and the management team at all times
- Ability to collaborate and work within a team-oriented environment
- Handles client concerns and objections in a fashion that improves client rapport and generates positive results
- Is forward thinking, plans appropriately and meets all deadlines
- Ability to accurately prioritize, organize and complete multiple tasks
- Training and development of route service technicians
- Managing and motivating route employees - Review Payroll for all Route employees
- Custodial responsibility over all Company equipment and vehicles
- Coordinate and oversee appointments with iGB
- Assist in providing service on the route as needed
- Handle Slot Machine Malfunctions
- Responsible for keeping all PSG equipment in working order across assigned route
- Effectively manage P&L for the Route
- Manage turnover and budget goals
- Develop, implement, and promote programs to reward and recognize performance of team members
- This position will supervise a route team of 3-10 team members depending upon route location and size
BRING US YOUR BEST.
QUALIFICATION REQUIREMENTS
- Experience within VGT industry is a plus
- PC proficiency
- Ability to work nights, weekends, and holidays as required
- Must be at least 21 years of age
- Four-year college degree from an accredited institution or equivalent job experience required
STAY IN THE GAME. FOLLOW US.
We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer
STARTING SALARY
$60,000, depending on experience.Salary : $60,000
