What are the responsibilities and job description for the IT Clinical Application Support Technician position at PrairieStar Health Center, Inc.?
JOB TITLE: Clinical Application Support Technician
TYPE: Full Time (hourly)
Job Summary / Overview:
As an IT Clinical Application Support Technician, your primary responsibility will be to provide entry-level application support and troubleshooting to staff for the Electronic Health Records (EHR) application. Additionally, you will assist in offering end-user support for various hardware and software applications. The ideal candidate is able to work in both a team environment and independently, demonstrating solid troubleshooting skills and technical aptitude.
Essential Duties:
- Respond to incidents and request tickets in a timely fashion and document all activity related to that ticket.
- Provide EHR support for users with equipment running clinical applications.
- Diagnose and resolve EHR issues to include but not limited to logins and permissions, user setup, mobile app, peripheral interface communications, and transmission of data.
- Work with the EHR software vendor to push patches and resolve technical / workflow issues.
- Identify and escalate complex problems or service requests to the Junior Network Administrator, IT Manager, oh EHR Software vendor
- Create custom EHR reports using IBM Cognos and SQL.
Secondary Duties
- Provide laptop and desktop PC support for users with equipment running Windows.
- Help diagnose and resolve IT-related equipment issues, such as hotspots, office phones, printers, scanners, docking stations, monitors, webcams, tablets, etc.
- Provide support for Office 365 applications.
- Perform other duties as assigned.
Requirements:
- High School Diploma or GED required.
- Help desk: 1 year (Preferred)
- Relevant certifications or previous Electronic Health Record experience helpful.
- Windows: 1 year (Preferred)
Competencies:
- Displaying Technical Aptitude and Expertise
- Supporting Coworkers
- Adaptability/Flexibility
- Quick to Learn – Just in Time Training
- Computer Skills: Intermediate
- Knowledge of Windows and Microsoft Office.
- Computer trouble shooting: Software, Drivers, Peripherals.
- Maintains strict and total personnel and patient confidentiality.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Moderate physical exertion or activity.
- May requiring sitting for long periods of time; also stooping, bending and stretching
- May require standing and walking for long periods of time.
- Requires manual dexterity sufficient to operate a computer keyboard
- Specific vision abilities include close vison, color vision, peripheral vision; depth perceptions and ability to adjust focus.
- May require occasional lifting and/or moving up to 25 pounds.
- Must be able to hear average conversations
- Requires ability to speak effectively and communicate clearly.
Work Environment: Office environment.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
