Patient Care Assistant (PCA)

PATIENT CARE ASSISTANT

JOB TITLE: PATIENT CARE ASSISTANT
REPORTS TO: CHIEF CLINICAL OFFICER

JOB SUMMARY / OVERVIEW
Responsible for performing general office nursing. Performs health education with patients. Establish and maintain effective working relationship with supervisor, provider, staff, insurance companies, referral sources, patients, and the public. Ensures timely and accurate charting of medical records. Verifies the accuracy of chart information and ensures compliance with regulations, policies, and procedures.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES
Every effort has been made to include all duties; however, the omission of a specific statement of duties does not exclude the duty from the position if the work is similar, related or is a logical assignment of the position.

• Maintains clinical charts with accurate and complete documentation of patient information including laboratory results, medications, and treatment rendered.
• Escorts patients to exam rooms, performs screening procedures according to guidelines, takes vital signs and readies patient for examination or procedure, assisting with the procedure and/or exams as needed.
• Refer patients, as directed by provider, for physical assessments to dentists, physicians or to other agencies for needed health services.
• Follow up on all patient referrals, as necessary.
• Make appropriate judgments regarding the disposition of patients to ensure smooth patient flow.
• Cleans and restocks exam rooms and clinic areas as needed.
• Records electrocardiogram tracings when ordered.
• Performs in-house lab tests as directed.
• Ensures that results from ordered tests are received and in the charts timely.
• Schedules Lab, x-ray and other diagnostic procedures as ordered
• Assists in the inventory and ordering of medical supplies and pharmaceuticals.
• Remains flexible to accommodate the unexpected schedule changes and walk-ins.
• Documents reason for visit, history, presenting facts and care given.
• Ensures that all sample medications are properly logged in and out.
• Maintain stock in exam rooms and other clinical areas.
• Ensures controls are performed if laboratory equipment is maintained in the clinical area in which the employee works, or coordinates with laboratory to assure this is completed.
• Assists in training new staff as needed.
• Performs job duties in a manner to maximize clinic efficiency and productivity.
• Responsible for maintenance of general neatness and orderliness of clinic.
• Complies with clinic and departmental policies and procedures.
• Maintain general neatness and orderliness of clinic.

EDUCATION / QUALIFICATIONS

• One (1) year CNA, MA, or PCA experience preferred.
• High School Education or equivalent required
• Employee is responsible for obtaining and maintaining a BLS certification.

EXPERIENCE / KNOWLEDGE / SKILLS

• Basic computer skills/word processing skills
• Experience in working with an electronic medical record (EMR) preferred
• Emergency situations handled calmly and effectively
• Communicates and listens effectively
• Composed and courteous demeanor, to effectively communicate, in a positive manner, with a variety of people and attitudes whether by telephone or in person
• Professional and confidential in approach with all employees and patients
• Carry out directions furnished in written, oral and diagram form
• Deal with problems involving several variables
• Knowledge of universal precautions and bloodborne pathogens
• Ability to manage and prioritize work load
• Exhibit a sense of ownership in decision-making activities
• Demonstrate attention to detail
• Ability to speak, read, write legibly and comprehend instructions in English

WORK ENVIRONMENT & PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, use hand-to- finger, handle or feel objects, reach with the hands and arms, talk and hear. The employee is required to stand, walk, climb, occasionally balance, stoop and kneel. The employee must lift and/or move 10 pounds or more. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• The employee is frequently exposed to communicable diseases, bodily fluids, and toxic substances, common to a clinic environment.

Equal Opportunity Employer

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Physical Setting:

• Clinic

Work Location: In person