Business office

Job Summary

This role oversees the Revenue Cycle, spanning from beginning to end, excluding coding. Responsibilities include managing the call center, registration, billing, and patient account services.

Key Responsibilities

• Manage the medical revenue cycle, excluding coding, in collaboration with the coding department.
• Supervise staff in the medical call center, reception desks, billing office, and patient financial services, including hiring, training, performance reviews, mentoring, and disciplinary actions.
• Effectively communicate with patients, insurance payors, vendors, staff, and providers.
• Collaborate with other departments, such as human resources, information technology, dental, and vision, as needed.
• Develop and manage relationships with external vendors, including claims clearinghouses and credit card companies.
• Establish, evaluate, implement, and revise policies and procedures for billing, reimbursement, call centers, and front desk operations.
• Address patient complaints and concerns.
• Oversee delinquent account collection and manage related activities.
• Attend required meetings and participate in committees as requested.

Requirements

• High school diploma or equivalent
• College education preferred