What are the responsibilities and job description for the Customer Service, CS&IS Warranty Analyst (Remote) position at Pratt & Whitney?
Date Posted:
2023-01-23-08:00Country:
United States of AmericaLocation:
PW208: Connecticut Remote Remote Location , Remote City, CT, 06035 USAPosition Role Type:
RemotePratt & Whitney is working to once again, transform the future of flight—designing, building, and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious.
Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country, or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.
Innovation through diversity of thought. At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire and promote talent equally. We welcome our employees to be their whole - best - selves at work because trust, respect, and integrity, are a part of our DNA.
At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?
In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is: Remote
Remote: Employees who are working in Remote roles will work primarily offsite (from home).
Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.
Are you ready to go beyond?
Customer Support and Investigation Services (CS&IS) is part of Military Engines, Military Programs and Customer Support. The business unit manages the investigation process for engines, controls, parts, and/or Support Equipment that fail in the field or are involved in an aircraft mishap or safety incident. Our organization also administers contract warranty provisions, defective product recalls, approved Special Support Requests, and contract guarantee provisions.
In this role, you will also administer contract warranty provisions, defective product recalls, approved Special Support Requests, and contract guarantee provisions.
The business unit supports the APU, Tanker, F135, F119, F117, F100, TF33, and J52 engine programs within the Military Engines organization.
Key Responsibilities:
- Contractual and technical validation of warranty claims
- Provide exhibit disposition instructions to the customer Issuing work authorizations/service purchase orders to P&W module centers and vendors
- Manage government property/customer owned material for engineering and quality investigations and repair
- Determine warranty part repair or replacement
- Administration of the domestic and international shipping of exhibits and replacement or repaired parts
- Forecast material requirements to meet contractual turnaround times
- Financial cost monitoring and implementation of corrective actions to avoid costs overruns
- Provide warranty status reports
- Participate in customer meetings
- Administration of Export and ITAR compliance and controls
- Minimal Travel
Basic Qualifications:
- Bachelor's Degree required; degrees in Engineering or technical fields preferred.
- A minimum of 2 years of experience in an analytical, project management, or business support role in a manufacturing environment.
- US Citizenship is required due to government contracts
Preferred Qualifications:
- Experience in aviation with general industry business knowledge that includes contracts, technical aptitude, finance, inventory, spares, or manufacturing operations experience
- Proficiency in Microsoft Office programs.
- Knowledge of SAP experience preferred.
- Export and ITAR compliance and controls experience preferred.
- Prior warranty experience preferred.
- Self-motivated and possess strong analytical and technical skills.
- Ability to work independently in a multi-tasking environment and work through problems to resolution.
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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