Customer Accounts Manager

Precipart, located in Farmingdale, NY, is looking for a Customer Accounts Manager who will manage customer purchase orders through delivery process. In this position, you will manage customer accounts in terms of orders, quotations, demand planning, contracted inventory oversight, and impact on customer satisfaction measurement. The Customer Accounts Manager also provides operational oversight and mentoring to the Customer Accounts Coordinators and Specialists. We are looking for someone who is dedicated to enhancing customer satisfaction, building strong customer relationships, and enjoys offering professional expertise to support a less experienced colleague.

ESSENTIAL FUNCTIONS:

• Oversee customer schedules and monitor our commitment dates against customer requirements
• Receive customer PO's and perform a commercial contract review of quotation vs customer PO. Resolve discrepancies (if any)
• Process customer purchase orders, inquiries, and/or customer issues related to orders
• Process purchase orders and/or manufacturing orders for outsourced products
• Oversee delivery execution and logistics of customer orders and purchase/manufacturing orders to meet customer demand
• Gather and communicate, externally and internally, information pertaining to changes to existing orders
• Track order activity and communicate any potential delivery problems
• Update internal systems and customer portals in accordance with changes
• Quickly and effectively resolve customer or production issues, and provide timely communication to customers on status and resolution
• Perform monthly account review – customer forecast vs backlog and manufacturing/purchase orders
• Understand customers measurements of Precipart, i.e. on time delivery to request date, on time delivery to promise date, etc. Work to make sure Precipart is aligned with measurements, and performing at the highest standard
• Run customer specific reports and share data with customers
• Provide pricing, inventory availability and production schedule information to customers
• Review contractual inventory amounts required in stock per customer. Adjust discretionary amounts based on future projections, on time delivery and changes to delivery dates.
• Perform project work as assigned
• Monitor price levels and cost levels for existing programs, including history, and making recommendations/working with account manager on future price increases/cost decreases.
• Maintain the ongoing relationship with a large complex customer and sales staff utilizing knowledge of products, logistics, production planning, and inventory management
• Project future demand beyond supplied forecast
• Manage multiple large, complex programs
• Oversee management/training of program coordinators and program specialists as needed
• Program management responsibilities for new product introductions
• Perform other duties as assigned
• Responsible for conforming with the company’s quality management system requirements, as well as contributing to its overall effectiveness, and the ultimate goals of customer satisfaction, product compliance and ethical practices/behavior.
• Mentor key department staff to promote development for the purpose of individual’s personal growth, improved decision making and potential succession planning identification in support of company objectives and group goals.

REQUIRED EXPERIENCE / SKILLS / EDUCATION

• A minimum of 6 years related work experience in the manufacturing industry
• Proficient in MS Excel, Word, Outlook
• Proven customer focused ability and relationship building experience
• Must possess strong analytical and forecasting skills
• Excellent communication skills
• Able to meet aggressive deadlines
• Adapt to changing priorities
• Excellent organizational and multitasking ability
• Assertiveness and confidence
• Able to make decisions that will impact customers
• Goal-driven with ability to work under pressure
• Good problem-solving skills
• Experience with ERP/CRM programs
• Experience in mentoring, coaching and training junior team members
• Values treating people well, has an empathetic approach and mindset, is ambitious and strives for personal and collective excellence, supports diversity and inclusion, and has a positive outlook and attitude

PREFERRED EXPERIENCE / SKILLS / EDUCATION:

• Bachelor's degree

Salary Range: $68,000 to $85,000 annually

What We’ll Offer You in Return

• Base salary plus incentive program
• Paid time off (TOB, holidays, parental leave)
• Medical, dental, vision insurance
• Flexible Spending Account
• Health Savings Plan
• Life insurance, enhanced short term and long-term disability insurance and other voluntary insurance plans
• 401k Profit sharing plan
• Tuition Reimbursement
• Employee Referral Bonus
• National Employee Assistance Program
• 529 College Savings Program
• Professional development and training
• Brand new, modern workspace and manufacturing facilities
• Company events and outings, from Employee Appreciation Day to professional sports games
• Stable organization with opportunities for future growth within the company

About Precipart Group

Precipart engineers, designs and manufactures high precision custom solutions for the world’s leading companies in the Medical, Aerospace and Industrial markets. We act as a partner across your entire manufacturing process by engineering precision gears, mechanical components, assemblies and motion control solutions, as well as delivering end-to-end capabilities and more. With offices in Switzerland, the U.S. and U.K, we are here to help you “engineer possible”.