Customer Service

Job Title: Customer Service / Data Entry Representative
Location: Pico Rivera, CA
Job Type: Full-Time

We’re looking for a detail-oriented and customer-focused individual to join our team as a Customer Service / Data Entry Representative. In this role, you’ll be responsible for providing excellent customer support while accurately entering, updating, and maintaining data across various systems.

Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a professional and timely manner
• Accurately input and update customer and order information in internal databases
• Resolve customer issues or escalate as needed to appropriate departments
• Review data for errors and make corrections as needed
• Maintain a high level of confidentiality and data integrity
• Be able to handle a high volume of emails
• Collaborate with other departments to ensure smooth operations and customer satisfaction
• Meet daily/weekly productivity and accuracy goals

Qualifications:

• High school diploma or equivalent; associate degree preferred
• Previous experience in customer service, data entry, or a similar role
• Strong typing skills and attention to detail – 10 key typing, and 45 words per minute
• Proficient in Microsoft Office (Word, Excel) and/or other data management tools
• Excellent verbal and written communication skills
• Ability to multitask and stay organized in a fast-paced environment
• Must be able to work 3 rotated bi-monthly schedules: 7:30 am to 4:30 pm, 8:30 am to 5:30 pm, 9:30 am to 6:30 pm
• Team player

Preferred:

• Experience with CRM or ticketing systems
• Familiarity with data entry software or spreadsheets