What are the responsibilities and job description for the Customer Service Representative ( aerospace industry experience ) position at Precision Airparts Support Services?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional support to our clients, ensuring their needs are met with professionalism and efficiency. This role requires strong communication skills, a customer-focused mindset, and the ability to handle inquiries and resolve issues effectively.
Duties
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Provide accurate information regarding products and services.
- Assist clients with order processing, returns, and exchanges.
- Perform data entry tasks to maintain accurate customer records.
- Analyze customer feedback and provide insights for service improvement.
- Conduct outbound calling to follow up on customer satisfaction and service inquiries.
- Demonstrate excellent phone etiquette while interacting with clients.
- Collaborate with team members to enhance client services and support initiatives.
- Utilize computerized systems for tracking customer interactions and managing requests.
Experience
- Proven experience in customer support or a related field is preferred.
- Strong data entry skills with attention to detail.
- Ability to analyze information and provide effective solutions.
- Excellent phone etiquette and communication skills in English; multilingual abilities are a plus.
- Proficiency in using computer systems for client management and support tasks.
- Experience in outbound calling is advantageous.
Join us as we strive to provide outstanding service to our customers while fostering a positive work environment. If you are passionate about helping others and possess the skills outlined above, we encourage you to apply.
Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Green Cove Springs, FL 32043 (Preferred)
Ability to Relocate:
- Green Cove Springs, FL 32043: Relocate before starting work (Preferred)
Work Location: In person
Salary : $18 - $24