What are the responsibilities and job description for the Customer Service Representative position at Precision Door Service?
Precision Door Service, located in Brick, NJ is seeking a full time Customer Service Representative. Precision Door has been franchising since 1999 and is now America's leading Garage Door Repair company. You will work with smart and reliable supervisors and co-workers. At Precision, our franchise owners want you to start a career. They invest in their employees, and are looking for career-oriented, permanent employees. As a CSR, you will act as a liaison, provide product and services information, and resolve any emerging problems that our customers might face with accuracy and efficiency.
Responsibilities :
- Manage large amounts of incoming calls
- Schedule service calls for customers and route technicians in an efficient manner
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods / tools
- Handle complaints, provide appropriate solutions and alternatives
- Follow communication procedures, guidelines and policies
- Greet customers warmly and ascertain problem or reason for calling
- Advise on company information
- Resolve customer complaints via phone or email
Qualifications :
Hours / Schedule :
Monday-Friday 8 : 00am-6 : 00pm
Saturday 8 : 00am-4 : 00 pm
Benefits : Medical
Paid Time Off
401K
Compensation : $17.00 per hour
Precision Door Service provides residential garage door service. With over 100 locations, our professional and certified technicians repair over 1000 garage doors everyday - nationwide. We also sell and install a wide selection of garage doors and garage door openers.
We have been selected multiple years as Franchise Business Review Top 50 Franchises for Franchise Satisfaction.
We ranked #13 in the top 20 new franchises by Entrepreneur® magazine.
We also ranked #227 in Entrepreneur® magazine's Franchise 500.
We received the "Spirit of Success" award from Southwestern Bell.
Multiple franchises with the Angie's List Super Service Award.
Our Mission :
To provide outstanding garage door repair service, complete customer satisfaction and a program that rewards excellence from our franchisees, technicians and staff.
Our Vision :
To establish Precision Door Service as the public standard and national household name in garage door repair service.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Precision Door Service Corporate.
Salary : $17
