What are the responsibilities and job description for the Fire Alarm Service Manager position at Precision Fire Solutions, LLC?
Job Description
We need a new Service Manager for our service department so the current manager can move into full-time service sales. The Service Manager is responsible for overseeing a company's service department, managing customer interactions, ensuring quality customer support, and maintaining customer relationships by leading a team of service technicians and dispatcher, developing service procedures, and monitoring service metrics to identify areas for improvement, ultimately aiming to deliver exceptional customer service and build customer loyalty; key duties include hiring and training staff, resolving customer complaints, and analyzing customer feedback to drive service quality improvements.
Key responsibilities:
Company Description
Precision Fire Solutions is a fast growing fire alarm installation and services company that is in the business of protecting people.
Precision Fire Solutions is a fast growing fire alarm installation and services company that is in the business of protecting people.
We need a new Service Manager for our service department so the current manager can move into full-time service sales. The Service Manager is responsible for overseeing a company's service department, managing customer interactions, ensuring quality customer support, and maintaining customer relationships by leading a team of service technicians and dispatcher, developing service procedures, and monitoring service metrics to identify areas for improvement, ultimately aiming to deliver exceptional customer service and build customer loyalty; key duties include hiring and training staff, resolving customer complaints, and analyzing customer feedback to drive service quality improvements.
Key responsibilities:
- Team Management: Hire, train, and supervise service staff, including customer service representatives and technicians.
- Customer Relationship Management: Handle customer inquiries, complaints, and concerns to ensure timely resolution and customer satisfaction.
- Service Delivery Oversight: Monitor service operations to ensure adherence to established service standards, including response times and quality of service.
- Policy Development: Establish and implement service procedures and policies to streamline operations and improve customer experience.
- Performance Monitoring: Track key service metrics such as customer satisfaction ratings, resolution rates, and response times to identify areas for improvement.
- Quality Assurance: Conduct quality audits to assess service delivery and identify areas for improvement.
- Budget Management: Manage the service department budget, including cost control and resource allocation.
- Management Software Management: Maintain ServiceTrade software, invoices, timecards, inventory, deficiency quotes, and customer portal information.
- Customer Feedback Analysis: Analyze customer feedback to identify trends and implement necessary changes to improve service quality.
- Collaboration: Work with other departments within the company to ensure seamless service delivery and customer satisfaction.
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Leadership and team management skills
- Customer service focus and ability to build strong customer relationships
- Fire Alarm technical experience and knowledge of industry regulations and best practices
- Proficiency in data analysis and reporting
Company Description
Precision Fire Solutions is a fast growing fire alarm installation and services company that is in the business of protecting people.
Precision Fire Solutions is a fast growing fire alarm installation and services company that is in the business of protecting people.
Salary : $65,000 - $85,000
