Fire Alarm Service Manager

Job Description

Job Description

We need a new Service Manager for our service department so the current manager can move into full-time service sales. The Service Manager is responsible for overseeing a company's service department, managing customer interactions, ensuring quality customer support, and maintaining customer relationships by leading a team of service technicians and dispatcher, developing service procedures, and monitoring service metrics to identify areas for improvement, ultimately aiming to deliver exceptional customer service and build customer loyalty; key duties include hiring and training staff, resolving customer complaints, and analyzing customer feedback to drive service quality improvements.

Key responsibilities :

• Team Management : Hire, train, and supervise service staff, including customer service representatives and technicians.
• Customer Relationship Management : Handle customer inquiries, complaints, and concerns to ensure timely resolution and customer satisfaction.
• Service Delivery Oversight : Monitor service operations to ensure adherence to established service standards, including response times and quality of service.
• Policy Development : Establish and implement service procedures and policies to streamline operations and improve customer experience.
• Performance Monitoring : Track key service metrics such as customer satisfaction ratings, resolution rates, and response times to identify areas for improvement.
• Quality Assurance : Conduct quality audits to assess service delivery and identify areas for improvement.
• Budget Management : Manage the service department budget, including cost control and resource allocation.
• Management Software Management : Maintain ServiceTrade software, invoices, timecards, inventory, deficiency quotes, and customer portal information.
• Customer Feedback Analysis : Analyze customer feedback to identify trends and implement necessary changes to improve service quality.
• Collaboration : Work with other departments within the company to ensure seamless service delivery and customer satisfaction.

Skills and Qualifications

Salary Range : $65,000-$85,000 / yr

Company Description

Precision Fire Solutions is a fast growing fire alarm installation and services company that is in the business of protecting people.

Company Description

Precision Fire Solutions is a fast growing fire alarm installation and services company that is in the business of protecting people.

Salary : $65,000 - $85,000