HVAC field service manager

Company Description

At Precision Heating & Air,

we are a locally owned and operated HVAC leader with over 30 years of trusted

service in Atlanta and the surrounding communities. Known for our amazing

company culture and unwavering commitment to customer satisfaction, we

specialize in delivering customized heating and air conditioning solutions

tailored to the unique needs of each home and family. Our field staff are

experts in their craft, and we back both our employees and products with

industry-leading warranties to ensure 100% customer satisfaction.

Position Summary

The Service Field Manager at Precision Heating & Air

is responsible for overseeing and managing the processes within our service

department to ensure the seamless and efficient delivery of services. This role

is essential in maintaining high-quality service standards while continuously

enhancing the customer’s experience. The Service Field Manager plays a key role

in optimizing departmental workflows, managing performance, and fostering a

culture of excellence to guarantee customer satisfaction at every touchpoint.

Duties and Responsibilities

1. Manage daily processes for the service technicians.
2. Foster positive customer experience by ensuring service technicians are professional, courteous, and knowledgeable in their interactions with customers.
3. Conduct regular truck inspections to ensure cleanliness and organization.
4. Provide onsite technical support to service technicians on troubleshooting issues as needed.
5. Conduct regular performance evaluations (ride a longs) for service technicians, providing constructive feedback, recognition, and additional training opportunities.
6. Coach and mentor service technicians and apprentices to enhance their technical skills, customer service abilities, and professional development.
7. Collaborate with the Operations Manager to recruit additional service technicians as needed to meet business demands and maintain service levels.
8. Monitor and analyze service department performance metrics, such as response time, completion rates, and customer satisfaction, implementing improvements as necessary.
9. Collaborate with the General Manager and other department heads to identify areas for process improvement, cost reduction, and increased efficiency.
10. Address customer escalations and complaints promptly and professionally, working towards swift and satisfactory resolutions.
11. Collaborate with the Sales department to provide technical expertise and support for new equipment installations and upgrades.
12. Perform weekly one-on-one meetings with each Service Technician in the department.

Qualifications and Skills

1. Minimum 10 years’ experience in a similar trade and a minimum of 5 years management experience or a similar role.
2. Previous experience in HVAC service management or a similar role is required.
3. Strong technical knowledge of HVAC systems, troubleshooting, and repair procedures.
4. Excellent communication and interpersonal skills, with the ability to effectively collaborate with technicians, customers, and other departments.
5. Proven leadership and team-building abilities, with experience in coaching and mentoring technicians.
6. Strong organizational and multitasking skills, with the ability to prioritize and manage multiple tasks simultaneously.
7. Proficient in using Service Titan.
8. Detail-oriented with a focus on accuracy and attention to detail.
9. Ability to remain calm and composed in high-pressure situations and make sound decisions.
10. Strong customer service mindset and commitment to delivering exceptional service experiences.
11. Flexibility to work occasional evenings, weekends, or holidays as needed.

Compensation:

$70,000 – $85,000 Annual salary-plus bonus

"Your earning potential is limitless – the more effort you invest, the greater the rewards." 

Why Join Us?

At Precision Heating & Air, we are committed to supporting the growth and success of our employees. By joining our team, you will be part of a company that values integrity, quality, and customer service. We offer competitive compensation, a collaborative work environment, and opportunities for ongoing professional development.