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Call Center Customer Service Rep - $17.25/hr

Precision HR Solutions
Hartford, CT Temporary
POSTED ON 1/12/2025
AVAILABLE BEFORE 4/1/2025

Job Description

Job Description

Location : Hartford, CT 06106

Date Posted : 1 / 10 / 2025

Category : Transportation

Education : None

We are hiring Call Center Customer Service Representatives to work in large transportation department. The assignment is working with Capitol Region Education Council (CREC) in Hartford, CT.

Hours :

Indicate shift preference, but it is not guaranteed, based on the department needs :

  • PM SHIFT 12 : 30 pm - 8 : 00 pm
  • Mandatory Overtime, as required during peak periods
  • Pay Rate : $17.25 per hour

Position Requirements :

  • 1 year Call Center Customer Service Experience
  • 1 year Office Experience
  • Heavy Call Volume (Inbound & Outbound)
  • Proficient in Microsoft Office programs
  • Ability to work individually and in a team environment
  • Ability to work mandatory overtime

    • Duties Include :

  • Serve as customer service representative to parents and school districts with transportation needs
  • Process transportation change requests and complaints from parents and schools
  • Work as a liaison between parents, schools and transportation providers
  • Resolve logistical issues to ensure safe and timely transportation
  • Maintain records for the transportation department including : student roster, route sheets, transportation changes, alternate schedules, accident reports, database, etc.
  • Assist with Choice, (K-3) students when their parents fail to meet them at the bus stop
  • Assist director of Transportation and Transportation Manager as needed
  • Adherence to all school, district, state and Board of Education regulations, law and policies pertaining to duties, conduct, confidentiality, security and ethics.
  • Satisfactory background results required

    • Title : Call Center Customer Service Rep - $17.25 / hr

    Class : None

    Type : TEMPORARY

    Ref. No. : 1266914-22

    BC : #PHRS501

    Company : Precision Human Resource Solutions, Inc. (CT\MA\RI)

    Contract Contact : CT / MA / RI Careers

    Office Email : InfoNE@precisionhr.net

    Office Phone : 860-756-5626

    Office Address : 101 Centerpoint Drive, Suite 102, Middletown, CT 06457

    About Us : Registering on the PrecisonHR.net website portal is not a guarantee that contracting opportunities will be available and / or located. Use of our website is for information transfer only and is not an application, offer or commitment by either party. You are under no obligation to proceed. When and if opportunities become available, you will be contacted. Further steps are required to complete your registration with the appropriate legal PHRS entity.

    Salary : $17

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