What are the responsibilities and job description for the Front Desk Receptionist position at Precision Orthopedics & Sports Medicine?
Under the direction of the Office Manager, the Front desk coordinator/Medical receptionist will be a part of a team providing quality care and service to patients, physicians, staff, and visitors. We are looking to hire a Front desk coordinator/Medical Receptionist with excellent organizational and administrative skills. The ideal candidate would exhibit professionalism with excellent communication and interpersonal skills. Top candidates would work comfortably under pressure while multi-tasking in a fast-paced environment.
Status: Full Time/Non-Exempt
Supervisory Responsibilities: None
Responsibilities
Status: Full Time/Non-Exempt
Supervisory Responsibilities: None
Responsibilities
- Greet and attend to patient needs in person and over the phone.
- Professionally assist doctors, staff, visitors, and patients.
- Answer all phone calls in a professional and courteous manner.
- Perform all clerical duties in relation to providing operational support to the office
- Perform all duties within HIPAA regulations.
- Maintain confidentiality of all doctor, staff, and patient information.
- Schedule appointments between doctors and patients.
- Liaise between insurance providers, patients, and physicians.
- Assist with Community Education and or Marketing projects for the office
- Provide direct Administrative assistance to the Practice Manager
- Actively speak up and provide patient safety and patient experience recommendations
- Adhere to company-wide policy and procedures.
- Other duties will be assigned and required as office will grow with patient volume
- 1-3 years’ Experience at a healthcare facility in a Medical Receptionist or Front desk role preferred.
- Working knowledge of medical terminology, HIPAA regulations, ICD and CPT coding (highly preferred).
- Meticulous attention to detail with the ability to multi-task.
- Strong organizational, administrative, and planning skills.
- Ability to use discretion while working with sensitive information.
- Excellent documentation, communication, and IT skills.
- Passionate about the Patient Experience
- Associates degree preferred.,
- Prolonged periods of sitting at a desk and working on a computer.
