What are the responsibilities and job description for the Service Writer position at Precision Tune Auto Care?
Overview
We are seeking a dedicated and knowledgeable Service Writer to join our automotive service team. The ideal candidate will act as a liaison between customers and our technicians, ensuring that all service needs are accurately communicated and met. This role requires strong customer service skills, a solid understanding of automotive repair processes, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Duties
- Greet customers promptly and professionally, addressing their automotive service needs.
- Accurately document customer concerns and vehicle issues for technicians.
- Provide detailed explanations of services required, including oil changes, auto body repairs, and diagnostics.
- Schedule appointments and manage the workflow of the service department.
- Prepare estimates for repairs and services while ensuring customer satisfaction throughout the process.
- Follow up with customers regarding their vehicle status and any additional services that may be needed.
- Maintain accurate records of services performed and parts used in each repair.
- Collaborate with mechanics to ensure timely completion of services and repairs.
Skills
- Exceptional customer service skills to foster positive relationships with clients.
- Knowledge of automotive repair processes, including oil changes, shocks struts, auto body repair, and automotive diagnostics.
- Experience in auto service management or automotive sales is preferred.
- Strong communication skills to effectively relay information between customers and technicians.
- Ability to work well under pressure while maintaining attention to detail.
- Familiarity with automotive service software is a plus.
- A background as a mechanic or in automotive service can enhance understanding of technical issues.
Join our team as a Service Writer where you can utilize your automotive knowledge while providing excellent customer care!
Job Type: Full-time
Pay: $10.00 - $15.00 per hour
Expected hours: 30 – 50 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
Work Days:
- Every weekend
- Weekends as needed
License/Certification:
- Driver's License (Preferred)
Ability to Commute:
- Valdosta, GA 31602 (Required)
Ability to Relocate:
- Valdosta, GA 31602: Relocate before starting work (Required)
Work Location: In person
Salary : $10 - $15
