Client Experience Manager

Rolex Brand Experience & Events Manager

Location: Lower Gwynedd, PA
Job Type: Full-time
Pay: Competitive salary based on experience

About Us

Precision Watches, a premier Official Rolex Jeweler, is seeking a Rolex Brand Experience & Events Manager to lead client engagement, brand partnerships, luxury event execution, and CRM-driven clienteling strategies. This role is designed for a polished professional with a passion for luxury retail, high-end service, and creating exceptional brand experiences.

If you thrive in client relations, event planning, and luxury brand representation, and have a deep understanding of CRM strategies to elevate customer loyalty, we invite you to apply.

Key Responsibilities:

Client Experience, CRM & Clienteling Leadership

• Act as the CRM and clienteling liaison, ensuring that every client interaction is aligned with Rolex’s prestigious brand standards and Precision Watches' luxury positioning.
• Coach and train the store team on clienteling best practices, exceptional client experience strategies, and CRM adoption to ensure exceptional service.
• Drive CRM engagement, providing feedback on system enhancements.
• Analyze store clientele trends to identify opportunities for business growth and improve retention through strategic outreach and well-planned client engagement actions.
• Ensure the sales team effectively utilizes client engagement tools, track key performance metrics, and implement strategies to strengthen client relationships and achieve business goals.
• Develop strategic relationships with local luxury partners and high-end businesses to drive valuable traffic into the store and enhance client engagement programs.

Rolex Brand Liaison & Client Engagement

• Personalize the client journey, including VIP experiences, appointment coordination, gifting, and luxury hospitality services.
• Partner with the sales and marketing teams to enhance the Rolex experience and strengthen client loyalty.
• Ensure that all client interactions align with Rolex’s prestigious brand image and Precision Watches’ luxury standards.
• Serve as the primary Rolex liaison, ensuring seamless brand representation.
• Cultivate and maintain relationships with clients, delivering an exceptional, white-glove service experience.

Luxury Event Planning & Brand Partnerships

• Plan, execute, and manage exclusive brand events for Rolex and other high-end watch brands, including private client gatherings and high-profile experiences.
• Oversee all event logistics, from venue selection and catering to entertainment, guest lists, and VIP accommodations.
• Coordinate with Rolex, marketing, and PR teams to execute client events, in-store experiences, and external VIP engagements.
• Develop strategic partnerships with luxury brands, local businesses, and high-profile clientele to expand brand visibility and enhance client engagement.
• Ensure that all marketing, gifting, and event strategies align with Rolex’s brand philosophy and Precision Watches’ premium retail experience.

Your Profile

✔ Luxury brand experience: Background in high-end retail, hospitality, luxury concierge services, or high-net-worth client relations.
✔ CRM expertise: Strong experience with Salesforce or similar CRM platforms, including training retail teams and analyzing customer data.
✔ Exceptional event planning skills: Ability to execute flawless, high-profile luxury events.
✔ Public relations and brand partnerships: Experience in media engagement, influencer relations, and high-end business collaborations.
✔ Strategic thinking: Skilled at analyzing client data, recognizing trends, and developing initiatives to enhance customer loyalty and retention.
✔ Strong leadership & coaching: Ability to train and inspire a retail team on customer engagement and clienteling techniques.
✔ White-glove service mindset: A refined, customer-first approach to creating unforgettable luxury experiences.

Experience Required

• 3 years of experience in luxury brand management, CRM-focused sales leadership, event planning, or client engagement.
• Experience working with Rolex, high-end jewelry, or luxury timepieces is a strong plus.
• Strong experience with Salesforce or other CRM platforms in a luxury retail setting.
• Proven track record in executing successful, high-end events and managing VIP client experiences.

Benefits

• Competitive salary
• 401(k) with company matching
• Health, dental, and vision insurance
• Exclusive employee discount on luxury timepieces
• Opportunity to work with Rolex, Omega, Cartier and other prestigious brands
• A sophisticated work environment in a high-end showroom

If you have a passion for elevating luxury brand experiences, CRM-driven client engagement, and executing world-class events, we invite you to apply!

Apply now and become part of a team dedicated to creating unforgettable luxury experiences!

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call
• Weekends as needed

Application Question(s):

• If you haven't worked with fine jewelry or timepieces before, what relevant experience do you have that you believe translates well to this role? How would you apply it to luxury client engagement and brand partnerships?

Ability to Relocate:

• Lower Gwynedd, PA 19002: Relocate before starting work (Required)

Work Location: In person

Salary : $70,000