Branch Manager

BRANCH MANAGER

COMPANY DESCRIPTION: Preferred Care at Home of North Nashville is a multi-year multi-award winning senior care agency currently based in Hendersonville, Tennessee. For five years in a row, we have been the recipient of the Activated Insights Leader in Excellence award due to our outstanding scores of client and caregiver satisfaction. Our reputation is built on real and genuine efforts to provide life changing employment for caregivers who then provide life changing care for seniors. We are well known and well respected in our current area of Davidson, Sumner, Wilson, and Robertson counties and are looking to expand our reach to Clarksville, Tennessee where we can offer our high quality services to more seniors.
We have a unique and close knit office culture based on trust, authenticity, teamwork, ownership, and humility. In our office of 8 administrators we love and support each other, cheer for each other, lookout for each other's best interests, have tough conversations, and work together toward our mission of setting a new high standard for senior care in Tennessee. We treat our clients well and our caregivers with compassion and respect. 
Here's a video link to get a quick preview of our company culture https://youtu.be/spbRA5XQD4E?si=V93oYWXPEYNWfahD
If this all sounds like your personal brand, read on!

JOB OVERVIEW:

The purpose of the Branch Manager is to establish a permanent and strong presence for a new base of operations. This position will include duties such as the following: hiring caregivers, cultivating referral relationships with community partners, receiving inbound sales calls, performing client intake assessments, and ensuring service quality. This position requires a teamwork attitude and effective communication skills. The Branch Manager reports to the Chief Operations Officer and is a non-exempt, Administrative staff member.

QUALIFICATIONS:

• High school diploma or equivalent.

• At least 5 years of general office experience or a combination of documented satisfactory education and experience.

• At least 3 years of relevant health care experience – preferably in home care.

• Established relationships in Montgomery County in the senior care space STRONGLY PREFERRED

• Ability to communicate with the public on the telephone, the use of various office computer applications, and a variety of office equipment.

• Knowledge and understanding of non-medical home care guidelines would be advantageous.

• Passion for our mission of setting a new high standard for senior care in middle Tennessee

• Share our vision of providing life changing employment to caregivers and life changing care to seniors

• Share and live our core values to 1) do the right things for the right reasons 2) look for and share goodness 3) be humble and teachable 4) take ownership 5) leave people better than you found them

ESSENTIAL FUNCTIONS and RESPONSIBILITIES OF THE JOB:

• Directing the activities of caregivers to ensure quality service delivery.

• Discussing the company’s programs with clients, prospects, and referral sources.

• Providing accurate inputs into systems, including our HR, client, and care software platforms.

• Using programs including Windows, Microsoft Office, Outlook, and ClearCare.

• Responding promptly, politely, effectively, and completely to all inbound calls while on duty.

• Working collaboratively in our office, providing leadership, teamwork, and expertise.

• Working independently to lead the branch management and operations functions.

• Communicating effectively with clients and families as part of excellent service delivery.

• Performing on-call duties, including scheduling and inbound service inquiry handling.

• Working independently in the field with clients, families, and referral sources.

• Maintaining all records accurately and according to our guidelines and industry standards.

• Applying knowledge of company policies and procedures.

OTHER DUTIES and RESPONSIBILITIES:

1. Adherence to Agency policies and procedures and be a good Agency citizen.

2. Be punctual and maintain an excellent attendance record.

3. Maintain client and agency and client confidentiality.

4. Maintain a professional image and good appearance.

5. Attend Agency meetings and training and make learning a part of the job.

6. Perform other duties as assigned.

WORKING CONDITIONS and ESSENTIAL FUNCTIONS:

Work is done partly in an office environment and partly in the field with clients, families, and referral sources..  The position routinely requires the ability to speak, hear, see, read, write, and the use of a computer keyboard, typewriter, telephone, and other general office equipment.

SUPERVISION:

Initially, there will be no supervisory responsibilities with this position. As the branch location grows, additional personnel may be added to the location and the role will add supervisory responsibilities.

Company Benefits:

• Yearly Salary $60k

• Permanent salary increases as you grow the branch

• 10% of current salary rate as a year end bonus for hitting performance metrics

• Mileage reimbursement

• Cell phone reimbursement

• 401k with company match

• 8 days PTO year 1, 10 days PTO year 2, 12 days PTO year 3, 15 days PTO year 4 and every year thereafter

• Vision, dental, and supplemental insurances offered

• Very high degree of flexibility and work/life balance for team members who self-manage effectively and perform at a high level

• Weekly team meetings with lunch from GOOD restaurants!

• Anniversary and Christmas bonuses

• Work with an amazing group of people who are committed to doing good work and making a difference in people’s lives