Centralized Access Supervisor

Job Description:

Job Title: Centralized Access Supervisor
Location: Hannibal, MO
Department: Centralized Access
Employment Type: Full-time
Shift: Monday - Friday

Job Summary:
Are you a dedicated leader with a passion for managing access to quality mental health services? Do you want to work in a supportive and dynamic environment where you can grow your skills and advance your career? Join our team as a Centralized Access Supervisor!

As a Centralized Access Supervisor, you will oversee the day-to-day operations of the Centralized Access team, ensuring adherence to all departmental policies, procedures, and state and federal guidelines. This role is essential in supporting the team’s alignment with strategic initiatives and providing effective management for Centralized Access Coordinators. Our ideal candidate has experience in customer service, medical office oversight, and familiarity with healthcare policies.

Join us in making a difference by helping clients access the care they need and advancing your career!

Position Perks & Benefits:

• Employee benefits package - health, dental, vision, retirement, life, & more for Full-Time employees

• 29 Days of PTO for Full-Time employees

• Emergency Medical Leave Program

• Flexible Spending Accounts – healthcare and dependent child-care

• Health & Wellness Program

• Employee Assistance Program (EAP)

• Employee Discount Program

• Mileage Reimbursement

• Welcoming, warm, supportive work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Key Responsibilities:

• Ensure professional and technical operation of the Centralized Access team and adherence to policies and procedures.

• Supervise, coach, and develop Centralized Access Coordinators, managing productivity and performance.

• Monitor and report Point-of-Service (POS) collections, Slide Application activities, and Chart Review outcomes.

• Handle after-hours crisis messages in collaboration with Behavioral Health Response (BHR).

• Oversee administrative tasks such as mail collection, sorting vendor invoices, and approving payments to Accounts Payable.

• Collaborate with billing to address front-end issues and ensure clean claims for processing.

• Maintain positive and professional relationships with referral sources, clients, and coworkers, adhering to the agency's Code of Ethics.

• Provide administrative support to clinical staff in completing necessary documentation.

• Communicate strategic initiatives, encourage participation from all team members, and maintain confidentiality of business information and PHI as required by HIPAA.

• Perform other duties as assigned by leadership.

Education and/or Experience Qualifications:

• Bachelor’s degree in Business Management, Administration, Health Management, or a related field preferred

• High School Diploma or GED and at least four years of experience in customer service, medical terminology, insurance procedures, and POS collections (required)

• AAHAM Certification or obtain within 12 months of employment

• One year of experience in medical office oversight preferred

Required License/Certification (one of the following):

• AAHAM Certification (or willingness to obtain within 12 months)
  

Additional Qualifications:

• Strong verbal and written communication skills

• Ability to prioritize and manage multiple tasks effectively

• Proficiency in Microsoft Office applications

• Knowledge of confidentiality laws and healthcare program regulations

• Detail-oriented with strong organizational skills

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we value diversity, equity, and inclusion in our workforce and encourage applications from individuals from diverse backgrounds and experiences. If you are passionate about empowering your local communities and promoting health equity, we invite you to join our mission-driven organization that is committed to building a diverse, equitable, inclusive and authentic workplace.

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Preferred Family Healthcare is a Smoke and Tobacco Free Workplace.