Senior Account Manager Commercial Sales

Name of Position: Senior Account Manager
Department: PCIA Sales
Reports to: Team Leader or Manager of PCIA
FLSA Status: Non-exempt
EEO Code: Sales Workers
Benefit Class: Class 2 Staff Bi-Weekly
Updated: 7/11/2024


Scope of Position: As a Senior Account Manager, you will play a pivotal role in maintaining and expanding client relationships within our insurance portfolio. Your primary responsibility will be to ensure client satisfaction, retention, and growth through strategic account management and exemplary service delivery. This role requires a deep understanding of insurance products and services, exceptional interpersonal skills, and the ability to collaborate effectively with internal teams.


Essential Duties and Responsibilities:

• Client Relationship Management:
• Process renewals and incidental new business, cancellations, audits, and endorsement requests
• Present and sell insurance policies to new clients
• Develop and nurture strong relationships with key clients in the commercial insurance sector.
• Act as the main point of contact for client inquiries, concerns, and escalations.
• Conduct regular meetings with clients to assess satisfaction, discuss ongoing needs, and identify opportunities for additional services.
• Account Maintenance:
• Manage the day-to-day operations of client accounts, including policy renewals and amendments.
• Monitor account activities to ensure compliance with contractual obligations and service level agreements.
• Manage the renewal process for existing clients, ensuring seamless transitions and minimal disruption.
• Address and resolve any client issues promptly to maintain satisfaction and trust.
• Client Service Delivery:
• Coordinate with internal teams (such as underwriting, claims, and customer service) to deliver timely and accurate responses to client inquiries.
• Provide clients with updates on policy changes, coverage options, and other relevant information.
• Ensure client satisfaction through proactive communication and effective problem-solving.
• Strategic Growth:
• Identify opportunities for account growth and collaborate with the sales team to expand service offerings.
• Develop and implement strategic account plans to maximize revenue and profitability.
• Stay informed about industry trends, market conditions, and competitive activities to proactively address client needs.
• Administrative Support:
• Maintain accurate records of client interactions, transactions, and correspondence.
• Prepare reports and presentations for client meetings and internal reviews.
• Assist in the preparation of proposals, contracts, and other documentation as needed.
• Cross-functional Collaboration:
• Coordinate with internal teams such as underwriting and finance to deliver comprehensive solutions to clients.
• Provide feedback to product development and marketing teams based on client insights and market demands.
• Work closely with senior management to report on account status, revenue forecasts, and strategic initiatives.
• Market and Industry Knowledge:
• Stay informed about industry trends, regulatory changes, and competitive landscape.
• Share insights and recommendations with clients and internal teams to enhance service delivery and client satisfaction.
• Compliance and Documentation:
• Ensure all client interactions and transactions comply with regulatory requirements and internal policies.
• Maintain accurate records of client communications, contracts, and agreements.
• These statements are intended to describe the general nature and level of work being performed rather than give an exhaustive list of all duties and responsibilities. Performs other special projects as assigned by the supervisor.
  
  
  

Position Requirements:

• High School Diploma or GED required, Bachelor's degree in Business Administration, Finance, or a related field is preferred.
• Proven experience (5 years) in account management within the insurance industry, with a focus on commercial or corporate clients, is preferred.
• Strong understanding of insurance products, policies, and regulations.
• Excellent communication, negotiation, and presentation skills.
• Proficiency in CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).
• General Lines P&C is required
• Ability to manage multiple priorities and thrive in a fast-paced environment.
  
  
  
  

Attributes:

• Strategic thinker with a proactive approach to problem-solving.
• Customer-focused with a commitment to delivering high-quality service.
• Team player who can collaborate effectively across different departments.
• Results-oriented with a strong focus on client satisfaction and retention.
• Analytical mindset with the ability to interpret data and trends.
• Leadership skills to mentor and guide junior team members.
  
  
  
  
  

Work Environment & Physical Demands

• Position is full-time
• Hours: 9AM-6PM (may vary)
• In office/Hybrid
• 5% travel required for marketing activities
• Normal office conditions
• Must be able to sit for long periods of time
• Must be able to type, bend to file, and answer telephone
  
  
  

Supervisory Responsibility

• Not a supervisory role
  
  
  

Impact

• Errors are possible due to heavy customer contact in person and by phone.
• Tasks are vital to the smooth operation of Insurance Agency
• The image of the agency can also be impacted based on this employee’s interaction with customers.
• The Agents will be reliant upon this position to be professional in member interactions, accurate in processing, timely in work completion and communicative to ensure the agent is aware of where the customer is in the insurance lifecycle.