What are the responsibilities and job description for the Patient Concierge / Medical Receptionist PRN position at Prelude Fertility?
The Patient Concierge is responsible for the efficiency, accuracy and professionalism of the front desk of Pacific Fertility Center (PFC). Primary duties include providing exemplary customer service while scheduling appointments, answering multi-line phones and emails and directing patients and all inquiries appropriately. The Patient Concierge works in a collaborative relationship with the front desk team as well as with other PFC departments and employees.
Everything we do at PFC is guided by our Mission Statement : “As a unified team, guided by the highest ethical standards, we provide our patients with the best quality, individualized, compassionate fertility care.”
This is a PRN position, requiring availability for 2 to 3 days per week, primarily on weekends (Saturday and Sunday) and holidays, with occasional weekday coverage. Shifts are typically 8 hours long and scheduled between 6 : 45 AM and 4 : 30 PM, Monday through Friday.
Essential Responsibilities :
- Answering phone and directing calls or assisting patients as is appropriate, handling and managing the continuous flow of information between the lab, onsite physician and other staff while adhering to our standards of patient care and right to privacy
- Schedule and confirm patient appointments, check-ups and physician referrals.
- Answer telephones and direct calls to appropriate staff.
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
- Compile and record medical charts, reports, and correspondence.
- Interview patients to complete insurance and privacy forms.
- Performs other duties / special projects and tasks as assigned
Education :
Pay is $26.00 - $28.00 per hour depending on experience.
Salary : $26 - $28
