What are the responsibilities and job description for the Customer Success Engineer II position at Prelude LLC?
Build and nurture strong relationships with your client team. Understand their objectives and challenges to tailor solutions and support accordingly. Collaborate with and support customer success team members to manage customer needs during the contracts lifetime including additional training change controls midstudy updates and study closeout.Collect client feedback and collaborate with the product development team to enhance features and user experience. Contribute insights for continuous improvement.Collaborate with the customer success and / or sales team to ensure successful client retention by demonstrating how our solution meets the clients needs. Collaborate with DevOps team to manage client communications regarding upcoming server maintenance and updates. Validate servers accordingly.REQUIREMENTS : Bachelor degree in Computer and Information Technology Computer Engineering or a related field plus twelve (12) months of experience in the job offered and 12 months of experience in Saas implementation training and troubleshooting.
Key Skills
Debugging,Remote Access Software,IT Service Management,IOS,Multithreading,VPN,Neo4j,FISMA,SSO,Github,Google Suite,Troubleshooting
