What are the responsibilities and job description for the Desktop Support Technician position at PREMIER Bankcard?
Location: Dakota Dunes, SD (On-Site)
Shift: Monday-Friday 8:00 am - 5:00 pm
Job Schedule: Full-Time
Company: PREMIER Bankcard
Responsible for supporting the timely process through which end user issues and/or system problems are controlled. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Administers and/or maintains specified systems. Supports and maintains user account information including rights, security and systems groups.
- Responsible for supporting the timely process through which end user issues and/or system problems are controlled.
- Respond to network or system problems.
- Contact appropriate support resources when necessary.
- Support telephones, including cellular devices.
- Support hand-held, mobile devices.
- Test and install new PC applications.
- Records and tracks completion of Help Desk tickets for sake of workload, performance and quality tracking.
- Assists with Technology projects, including the installation and repair of computers.
- Move and install new PCs.
- Provide technical assistance to repair PCs.
- Assist in special projects such as department moves and setting up new locations.
- Administer and/or maintain specified systems.
- Add user accounts and set appropriate security access levels to various internal systems.
- Disable user accounts and restrict access as needed.
- Coordinate all current and future applications through the Microsoft Windows system.
- Administer, monitor and maintain corporate desktop.
Combination of education/experience that would enable incumbent to meet essential functions and required competencies of the position.
Possesses knowledge of commonly used concepts, practices, and procedures within the particular field.
Desired professional certifications include; CompTIA A , CompTIA Network , CompTIA Security , or related Office 365, or Microsoft OS administration certifications.
Strong written and verbal communication skills.
Possess a strong understanding of Windows 10 and Office 365.
Prior experience in supporting financial services applications is preferred, but not required.
Strong troubleshooting skills and the ability to respond in a fast-paced environment.
Conduct tasks in a manner that complies with all consumer protection regulations and treats consumers fairly.
- Full medical benefits when working 20 hours per week.
- Traditional and High Deductible health plan options available.
- FREE dental and vision coverage.
- Generous Paid Time Off plans.
- 401(k) – dollar-for-dollar match up to 5% of total compensation.
- Special discounts and offers for events at the Denny Sanford PREMIER Center.
- PREMIER Wellness Program.
- Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year!
- Fun Employee Parties!
- Emphasis on personal success, respect, health, wellness, fun and giving back.
- Employees are rewarded, valued, and celebrated for hard work.
- Various Career advancement opportunities and growth.
- Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more!
