Allocations Support Coordinator, Wholesale Jewelry

PREMIER BRANDS GROUP HOLDINGS

Iconic by Nature, Exceptional by Design

Premier Brands Group Holdings, A Global Leader in Apparel, Jewelry and Accessories Design

Driven by excellence and innovative talent, Premier Brands Group is a leading, global apparel group of iconic brands, offering a diverse portfolio in denim, women’s apparel, and jewelry.

Premier Brands Group is comprised of three distinct businesses that create top-tier brands for the discerning consumer. One Jeanswear Group designs and distributes a distinguished portfolio of branded and private label Jeanswear throughout North America.

An apparel industry leader for 30 years, The Kasper Group has remained committed to excellence in offering iconic brands and relevant womenswear designs.

The Jewelry Group has a 20 year legacy of developing, sourcing and selling elevated fashion jewelry pieces, with a design-centric point of view.

Our legacy is rooted in our rich portfolio of the most covetable denim, apparel, jewelry and accessories brands in the world. Each respective group is Iconic by Nature and Exceptional by Design.

We currently have a great opportunity for an Allocations Support Coordinator; responsibilities include but are not limited to the following:

• Strictly follows established business guidelines of processes set by Customer Service management team based on guidelines/shipping standards from all accounts.

• Allocates orders that meet fill-rates expectations.

• Works closely with distribution, production and sales in order to resolve issues related to customer orders.

• Responsible for cancelling open balances.

• Runs reports to check bulk orders in the system for future production/property mark issues.

• Works with Credit Department to release credit hold customer purchase orders.

• Works closely with production in order to create HOT priority list for Distribution.

• Investigates material issues that are preventing orders to be allocated.

• Responsible for processing orders for small account structure, paper and EDI accounts.

• Resolve most issues potentially inhibiting shipping of orders based on pre-established guidelines and customer requirements.

• Able to help identify, evaluate and resolve issues prior to allocating orders.

• Cross trained for Allocations and Customer Service Order Processing

• Constant communication with warehouse Supervisors/Manager to resolve problems and give direction.

• Prioritizes outbound order flow with Distribution’s management team.

• Works closely with production when waiting for product needed to allocate orders.

• No real necessary contact with external customers except to occasionally track an order on UPS/Fed-Ex website.

People Leadership (i.e. management, motivation and development of staff as well as teamwork)

• Occasionally responsible for training new associates.

• Expected to maintain strong teamwork environment.

KPIs– Key Performance Indicators (i.e. How is success defined in this role?)

• On time and immediate allocation of customer orders.

• Customer orders are shipped on time.

• Timely communication and resolution of issues with team.

• Continually work towards meeting divisional shipping goals.

Requirements

• Bachelor’s degree preferred

• Minimum 3 years customer service/allocations experience

• EDI (Electronic Data Interchange) and order fulfilment experience.

• Wholesale experience preferred.

• RLM experience preferred

• Proficient in MS Office Word and Excel

• Excellent analytical and organizational skills

• Interpersonal skills a must.

Salary Range: $65K-$70K *Actual base salary for this role within the above range will be based upon experience, qualifications and/or assigned unit.

We are an EEO/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.