Business Assistant

About our Office

Our Rocky Hill dental practice has been brightening and enhancing the beautiful smiles of patients for over 25 years. Drs. Ciarcia and Fusco deliver the best possible general, cosmetic, pediatric, endodontic and periodontal dental care using the latest technology in a comfortable, convenient and patient-focused environment. Our gentle, caring staff welcomes patients of all ages and guarantees the comfort of every member of your family. From the moment you walk through our doors, you can be sure that we will cater to all of your dental needs.Whether your dental needs include a complete exam and cleaning, a full-mouth restoration, or anything in between, we promise to provide you with exceptional and compassionate care every step of the way. Paying attention to each patient's specific needs and preferences is just part of what distinguishes our practice. It is our goal to make your visit with us an extremely pleasant one and to give you a smile you're happy to show off. To make financing your dental work easier and more convenient, we participate in practically all PPO and many insurance plans. We are also happy to arrange payment plans to meet our patients’ financial needs.We hope that you will find this website to be a useful and interesting resource for all of your dental concerns. If you would like more information about any of the procedures that we offer or to request an appointment, please call our office at the number listed above. We will do everything possible to ensure that your visit is pleasant and comfortable. Start taking better care of your teeth by calling us now to schedule an appointment.

Overview

As a Business Assistant, you will play a pivotal role in the smooth and efficient functioning of the dental practice's administrative and business operations. This position involves managing front-office activities, coordinating patient interactions, and supporting the overall success of the dental office through excellent organizational and communication skills.

Responsibilities

• Greet and assist patients in person and over the phone, scheduling appointments, and managing patient inquiries.
• Ensure a positive patient experience by providing exceptional customer service.
• Coordinate and manage the dental appointment schedule, optimizing patient flow and ensuring efficient use of dental chair time.
• Confirm upcoming appointments and follow up on missed appointments.
• Verify and process dental insurance information for patients.
• Assist patients in understanding their insurance coverage and financial responsibilities.
• Process patient payments, including copayments, deductibles, and outstanding balances.
• Provide accurate financial estimates for treatment plans.
• Maintain accurate patient records, ensuring completeness and compliance with privacy regulations.
• Manage and update patient demographic information.
• Manage the reception area, ensuring cleanliness and a welcoming atmosphere.
• Oversee the ordering and stocking of office supplies.
• Serve as a liaison between patients, dental providers, and other team members.
• Communicate treatment plans, financial information, and post-operative care instructions to patients.
• Assist with dental billing procedures, including accurate coding and submission of claims.
• Work collaboratively with the billing department to resolve any billing discrepancies.
• Collaborate with dental providers, dental assistants, and other staff members to ensure coordinated patient care.
• Participate in team meetings and contribute to office-wide initiatives.

Qualifications

• High school diploma or equivalent; additional education in healthcare administration or related field is a plus.
• Previous experience in a dental office is preferred.
• Proficiency in office software (Microsoft Office, dental practice management software, etc.).
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Ability to communicate effectively with patients and team members.
• Strong customer service skills with a focus on creating a positive patient experience.
• Exceptional attention to detail, particularly in managing patient records and financial transactions.
• Ability to adapt to a fast-paced and dynamic work environment.
• Ability to work collaboratively.
• Willingness to take on varied responsibilities to support the success of the dental office.

Benefits

Paid time offPaid Holidays Medical insuranceFSA and HASVision Insurance401kVoluntary Life/AD&D insurance Short term disability Long term disability Accident InsuranceCritical IllnessDependent care FSA Commuter Benefits Employee Assistance program Perks and discounts through ADP & Benefits hub Pet insurance