What are the responsibilities and job description for the Customer Service Representative ( Parts Department ) position at Premier Equipment, Inc?
Job Overview
We are seeking a Customer Service Representative to join our parts department team. The ideal candidate will be responsible for providing exceptional customer service with our parts department team.
Duties
- Interact with our customers and team to provide and process information in response to inquiries, concerns, and requests for parts.
- Handle and resolve customer complaints promptly and professionally
- Maintain a high level of professionalism with our customers and team and work to establish a positive rapport
-Accurately identify components in parts manuals.
- Process orders, forms, applications, and requests
- Proactive order planning with the sales team.
- Keep records of team interactions, transactions, comments, and complaints
- Communicate and coordinate with all employees across departments as needed
- Maintain brand image as required.
- Work with team on any onsite interdisciplinary duties as needed.
Skills
- Strong background in sales and customer service
- Experience in parts lookups including automotive.
- Excellent communication skills to effectively interact with our customers.
- Accurate and organized documentation.
- Confident multitasker
- Demonstrated phone etiquette skills
- Familiarity with Microsoft and Quickbooks.
- Valid Drivers license.
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Expected hours: 40 – 50 per week
Benefits:
- 401(k)
- On-the-job training
- Paid time off
Shift:
- Day shift
Experience:
- Phone etiquette: 3 years (Required)
- Customer service: 2 years (Required)
Language:
- English (Required)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Bellingham, MA 02019 (Required)
Ability to Relocate:
- Bellingham, MA 02019: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $24
