Patient Care Coordinator

Come join the team at Premier Family Eyecare! We enjoy helping people see better, look better and are constantly upgrading our services and professional image. The practice currently uses Officemate practice management software. Most medical and vision insurances are accepted by the practice.

We are looking for a seasoned receptionist with optical experience to fill a FT position who is very friendly, professional, outgoing, caring, precise, detail oriented and computer savvy. He or She must have excellent communication skills and the ability to multi-task. As our practice believes in providing the best possible care to our patients, maximizing a patient’s insurance coverage relative to all appropriate testing and benefits is of highest importance. Prior use of Officemate software would be very beneficial but can be learned.

Job Responsibilities:

• Communicate with all patients about their vision/medical insurance plan and benefits where applicable
• Handle all patient insurance coverage questions
• Post and Collect all patient payments for optical materials and services
• Demonstrate an appropriate level of knowledge using the practice’s Electronic Medical Records (EMR) system (i.e. Officemate and Examwriter
• Answer phone calls
• Schedule appointments for the Doctor
• Light office cleaning

Competencies:

• Detail Oriented- Must have the ability to adhere to all policies and procedures of the practice and those set forth by the participating insurance plans.
• Communication Skills- The Receptionist must have the ability to effectively communicate complex plan information relative to eyewear benefits to all patients. Must also have the ability to communicate effectively and develop relationships with all patients.
• Customer Oriented- The Receptionist will interact frequently with our patients and potential patients relative to optical devices and their insurance. As these interactions can often be stressful for the patient, approaching these exchanges in a caring and helpful way is vital.
• Consistency of Work- The Receptionist position requires repetition of several tasks; answering phones, scheduling appointments, responding to patient complaints/feedback, obtaining insurance benefits, collecting payment, routing eyewear orders, dispensing certain optical products and quote pricing. A displayed comfort level and accuracy of accomplishing tasks of this nature is required. It is critical that the Receptionist have or develop a broad knowledge of optical products.
• Pace of the Environment- Generally, the pace of this work will change frequently from slow to fast with handling patient queries in-person, via telephone and by electronic means. Plus, there is a fair amount of desk work (e.g. data entry) that must be accomplished for each patient interaction. The ability to manage work flow appropriately is required.

Premier Family Eyecare is a high tech Private Optometric clinic in Southwest Loveland. Our current hours are Monday through Friday, 8:30-5:30. No weekends or other late evenings. Forward resume in a word doc to the e-mail listed or fax to 970.622.0648.

Job Type: Full-time

Pay: $15.00 - $19.00 per hour

Pay frequency:

• Every other week

Job Type: Full-time

Pay: $15.00 - $19.00 per hour

Expected hours: 36 – 40 per week

Benefits:

• Dental insurance
• Employee discount
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $15 - $19