What are the responsibilities and job description for the Craft Beer Department Team Lead position at Premier Gourmet?
Job Summary
We are seeking a motivated and dynamic beer enthusiast to oversee one of Western New York's Largest Craft Beer Department. The ideal candidate will be responsible for managing daily activities, ensuring exceptional customer service, and leading a team to achieve departmental goals. This role requires strong leadership skills, a keen understanding of retail math, and the ability to effectively communicate with both customers and team members.
Duties
- Supervise and train department staff to ensure high levels of performance and customer satisfaction.
- Manage inventory levels, including stock organization and replenishment.
- Utilize POS systems to input new and rotating beers and invoices
- Implement upselling techniques to enhance customer experience and increase sales.
- Maintain a clean, organized, and visually appealing department layout.
- Provide excellent phone etiquette when handling customer inquiries or concerns.
- Analyze sales data using basic math skills to identify trends and opportunities for improvement.
- Foster a positive team environment that encourages collaboration and growth.
Requirements
- Previous experience in a retail or supervisory role is preferred.
- Craft Beer product knowledge preferred but not required
- Strong understanding of retail math concepts for effective inventory management and sales analysis.
- Excellent communication skills, with the ability to engage customers effectively.
- Proficiency in using POS systems for efficient transaction processing.
- Strong organizational skills with attention to detail in stock management.
- A passion for sales with the ability to motivate others towards achieving targets.
Join our team as a Department Leader where you can make an impact through leadership, customer engagement, and operational excellence!
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $18 - $22