What are the responsibilities and job description for the MGR-PATIENT EXPERIENCE-PPN position at Premier Health?
Premier Physician NetworkFT / 80 hours per pay periodGeneral Summary / Responsibilities : Under the direction of the Director - Quality and Clinical Services, the PPN Manager, Patient Experience is responsible for working closely with physicians, staff, and leadership to shape, guide and direct the overall quality and service programs and metrics within PPN. Responsibilities include, planning, organizing, influencing, process improvement, scorecard management, development of action plans, and partnering with payers to enhance the quality of care.The Manager, Patient Experience is responsible for compiling data and tracking performance metrics related to PPN quality, service, and physician compensation metrics. This individual will work alongside the operations team to develop performance improvement plans with all associated metrics – working closely with operations directors, physician champions, and our Quality Assessment and Improvement committee.QualificationsMinimum Level of Education Required : Bachelor's degreeAdditional requirements : Type of degree : Bachelor’sArea of study or major : Business, Healthcare Management, Healthcare related fieldPreferred educational qualifications : MBA, MHA, MPH, or Clinical MS DegreeExperienceMinimum Level of Experience Required : 3 - 5 years of job related experiencePrior job title or occupational experience : Progressive healthcare leadership experience including planning and process improvement.Prior specific functional responsibilities : Extensive experience working directly with physicians; development of process improvement plansPreferred experience : Quality improvement experience; working with payersOther experience requirements : Strong communication, planning, experience with Six Sigma, LEAN, PDSA,
